Average
796 reviews
Otter.aiHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Otter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 493 reviews with 5 stars · Clear filters
Jessica E.
Posted
Prompt assistance via their support ticketing system.
Response from Otter.ai· Aug 18, 2026
We appreciate your feedback! It's great to hear that our team provided a helpful and responsive support experience.
Michelle Nichols C.
Posted
I requested assistance on how to hide conversations that were shared with me so that they did not clutter my screen. I received a response on how to accomplish in a timely manner.
Response from Otter.ai· Aug 18, 2026
Thank you for your review! We're happy our support team could answer your questions and provide the help you needed.
N N.
Posted
I had multiple accounts and, despite some initial effort, was unable to identify the source of the problem. Allan Rivera resolved it through truly outstanding customer service. Allan took the time to understand the issue, investigate it carefully, and resolve it in a very timely manner. He first addressed everything he could based on the information available to him. More importantly, when I had follow-up questions, he listened patiently, continued looking into the matter, and ultimately helped resolve the issue in full. That, to me, is exceptional customer service—taking ownership of a problem and staying with it until it is fully resolved. Thank you, Allan, for your responsiveness, professionalism, and genuine commitment to helping a customer.
Response from Otter.ai· Aug 18, 2026
Thank you for calling out Allan by name! Comments like this mean a lot to our team, and we'll make sure they hear about it.
Deborah B.
Posted
Prompt, friendly customer service! Solved issue with easy-to-follow instructions.
Response from Otter.ai· Aug 18, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
MODEST GLOW E.
Posted
I had an unexpected annual subscription renewal and was quite worried when I saw the US$239.88 charge. I contacted Otter.ai Support, and Jennifer was incredibly helpful and understanding. Although their subscriptions are generally non-refundable, she kindly made an exception, issued a full refund, and immediately cancelled my subscription. The whole issue was resolved very quickly and professionally. I really appreciate the excellent customer service and Jennifer’s help in getting this sorted out.
Response from Otter.ai· Aug 14, 2026
Thank you for calling out Jennifer by name! Comments like this mean a lot to our team, and we'll make sure they hear about it.
Bia
Posted
Support team is incredibly fast. I sent a email and my issue was solved in less than 10 minutes.
Response from Otter.ai· Aug 13, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
Grace
Posted
The best customer service!
Response from Otter.ai· Aug 12, 2026
Thank you for the kind words about our support team! Providing a helpful and timely experience is always our goal.
Sandy S.
Posted
Julia was very helpful
Response from Otter.ai· Aug 12, 2026
Thank you for recognizing Julia! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
