OTR SolutionsReviews of otrsolutions.com

Worst company ever

This company signed me on at 2.75% factoring fee. Than I started noticing that they were taken out more than 2.75%. I called to find out why they were taken more than the 2.75% factoring fee we agreed on. His response was because I don’t bring in over $10,000 in that month they raised my percentage without notice per management. I don’t know what kind of crappy business model this is, but this is not good business.

Unless you want to get stuck with this Company forever, I don’t recommend you to factor with them. I did it for two years but when I decide to switch to another company they simply didn’t want to let me go. I sent a letter 90 days before the automatic renewal as the contract requires, but even though I did the right thing my account manager, Maria Jimenez, decided to ignore my request and I am still fighting with them for that reason. Now I am checking with an attorney to lawsuit the Company

If I could give a zero I would. Terrible customer service all around. No one knows what they're talking about, the agent I got was just money hungry just trying to get me to sign over the factoring agreement calling me frequently throughout the day. and then when I finally give in to service with them, BOOM. No more calls, no check ups, nothing. But they kept calling to sell me an ELD that I did not need and they did not take me off that call list. They did the welcome intro to me the day I signed over to a different factoring company like yeah what a company. Not to mention how high of a factoring rate that they charge. 0/10 would not recommend. - P.S stop going with the big brand companies because they are the first ones to pop up or more popular. There are definitely smaller companies that offer better services at a better price. That's how OTR got me because I was a new company and they took advantage of that. Id recommend Fleetsmarts, that's who I factor with and they are the best at what they do.

Worst kind of company. Closed my acc without even telling me the reason and took 2 months to give me my letter of release. Worst company never work with them.

It’s awful, all the time there is a problem with one par of their procedure, delay in payment and not cooperating with the owner operator, customer service is below zero and when contact them they do not care about the situation and just throw an stupid answer . DO NOT WORK WITH THEM AT ALL.

We purchased a trucking company C&P OPERATIONS LLC in October 2024 (the OTR client as revealed), made the changes on all levels (state records, safer) and asked to provide the Release. We have sent multiple requests to terminate the Contract and then found out that OTR Solutions had renewed the Contract in January 2025 WITHOUT OUR KNOWLEDGE! We provided the Bill of Sale to the OTR team together with a notarized Notice of Business Sale but they are still asking for other proofs (namely the electronic signature log and proof of payment showing the confidential banking information of both the Seller and the Purchaser) . The previous owner called them several times to confirm the sale of the company but OTR is still refusing to release the company stating that the provided ppwk isn't sufficient

If I could give OTR a zero I would. I am a small company and they promised that if I could find a factoring company to purchase my invoices they would release me. It has been a couple of weeks now and I am still waiting for a release. They have every excuse not to release me. The factoring company that has a agreed to buy the invoices has to keep reaching out to OTR. If you are a small company, please do not go with OTR. They do not care. They are still hold money from my last three loads with them and it has been at least a couple of weeks now with no explanation. Please do your homework before you chose any factoring company especially this one. I am very dissatisfied.