The Orvis CompanyReviews of orvis.com

I purchased the Trout and Frog Animal Squeaky Toys for my two small dogs (mini size). I also have two large and one medium-sized Australian Shepherds that love to tear the stuffing and the squeaker out as soon as they get a new toy. Well, these toys can co-exist with all five dogs! They have yet to pull out the stuffing or the squeaker and I've had them for 10 days now. It's a new household favourite and I will definitely be purchasing more from Orvis.

I purchased a pair of wading boots in 2013. In 2021, after limited use, the sole came completely off the right boot. I contacted Orvis and asked if they could do anything, given the age of the boots. They sent me a mailing slip and I sent the boots off, expecting a coupon or something in return. Instead I received a check for the full amount of my purchase. Not many companies would have handled my situation so expeditiously and generously. I have had nothing but positive experiences with Orvis and plan to be a customer for a long time.

For Fly Fishing I find their accessories to be of a consistent high quality. The tradition behind them is reassuring but their style has kept right up to date. Speedy delivery during lockdown 🎣 .

I'm not sure why there are so many bad reviews posted on this site for Orvis. I recently dealt with them on a repair that I needed done for a tip of one of their fly rods and they treated my case very well. My rod was a gift I had received a long time ago and they did not hassle me about finding original receipts or paperwork, which I surely did not have anyway. They were professional, kept in touch with me via email and charged what I thought was a very fair price. I could tell by working with them that they actually care about the quality of their product and want to make life-long customers out of the purchasers of their rods, which they surely have done with me.

Orvis retails unique clothing for the outdoor person. While some of the styling could use updating, the quality of construction and textiles on all of the items I have bought is much higher than I expected. Shipping times are good and they regularly mark down items to attractive pricing.

As if this company needs more praise. I had to send an Orvis fly rod in for repair (it was older but they said they would fix it). I followed their steps online and printed out a shipping label for UPS. I brought it to the UPS store and the guy said he would take care of it. So later that week I get a notice saying that UPS lost my package. After dealing with UPS's awful customer service I call Orvis to ask them what to do. They said we will deal with UPS and they replaced the lost rod for me in about a 30 minute phone call. I got a brand new rod to replace the lost one. I did not think they would do it because it was not even their fault it was lost, yet they did. I have nothing but confidence in them and all future fly rods I get will be through Orvis. Great company that will treat people well.

items are excellent, products last forever and online phone support is top notch! Everything runs true to size and material matches the description to a "T"

I purchased a Hydros SL III fly reel and Hydros BASS line and between Steven Palmer and Sales Associate Keagan I was very pleased with their professionalism and knowledge. I am new to fly fishing and they made me feel great about what I was venturing in to. Steven even took me in the back lot to show me how the different weight lines on my pole would feel. I will be back for the fly tie class and fly casting classes. Thank you both! Kent Falk