Bad
87 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Openlane is listed under Cars & Trucks.
Openlane (openlane.com) has 87 customer reviews on Rated Honest, with an average rating of 1.3 out of 5.
Showing 79 reviews with 1 star · Clear filters
Jason
Posted
An absolute joke of a company. The cars they sell are complete garbage and all have problems. You will never win arbitration either so don’t rely on that. They will be out of business in a short period of time.
patrick G.
Posted
This company has become very hard to work with over the last few years. Wouldn't recommend them.
Terry B.
Posted
absolutely the worst experience ever. I have been buying vehicles for 30 plus years. this is the worst platform I have ever used. I am the highest bidder on cars and they won't sell them to me and send me a counter offer. They should have their floor be the opening bid. I think this is a bait and switch set up and might be against the law
Chris L.
Posted
This company and the people who sell on here are crooks. Just remember there is a reason they are selling them online and not at the dealership. They will always have an out when it comes to arbitration, and they certainly dont make you aware of it prior to purchase. Just buy on Facebook marketplace, same prices, you can inspect the car, and most people have a conscience
Ozarks M.
Posted
Worst Company ever to deal with. They never give you a phone number to call. Titles are messed up and they won’t help you. Car been sitting a month waiting for delivery and keep getting the same answer. They are trying to find a driver to deliver it. I’m a dealer and we need to report this company to the BBB.
jp
Posted
Will not honer buy back when tiles are 90 days plus. Do not buy from this auction, inspection reports are bogus and arbitration is a joke . Again do not sign up with this auction and if you do good luck !
Rob A.
Posted
Worst Auction I've ever dealt with, meanest, rude customer service, unhelpful, and downright condescending. They don't care about fairness or making it right, its there way or the highway. DO NOT PURCHASE from Open Lane or whatever they change their name to next time. No Ethics
Kim
Posted
Horrible company they cancelled my inspection the day before customer service is useless and unhelpful and the woman said I don’t need an inspection prior to turning my lease in.Ok then why was I told to schedule an inspection?Judging by all the negative reviews they prefer providing atrocious service.
