Excellent
1,166 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 927 reviews with 5 stars · Clear filters
Margaret
Posted
This 'purchase' was actually a replacement for a logger that malfunctioned. Customer service was very helpful getting the replacement and providing the means for me to ship the malfunctioning logger back.
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi Margaret, Thank you for the feedback. We a happy to hear that your experience with customer service was so positive. Sincerely, Justin
Manuel M.
Posted
Good Experience
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi Manuel, We appreciate you taking the time to post this review. We are always happy to hear from our customers. Sincerely, Justin
Taylor D.
Posted
Customer service is next to none! I had placed an order for three sensors with an estimated ship date of late December but needed them to start a research project sooner. I was in contact with customer service and they moved my order up for early fulfillment and the sensors arrived within 3 weeks from placing the order (versus the original 10 weeks).
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi Taylor, Thank you for the kind words. We are proud of our Onset team and are glad we could help get your research underway on time. Sincerely, Justin
Liz G.
Posted
Had an issue with the first unit, they replaced it without to much issue. The data is very well displayed. A little complicated to set up however they have a tech team that was very very helpful. Sent videos and how to operate the device and spent time with me on the phone to go over the settings. Would recommend the device and the company
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi Liz, We are glad to hear that our Technical Support team was able to help you. Thank you for taking the time to acknowledge the Onset team. We look forward to working with you again. Sincerely, Justin
SH
Posted
Transmits humidity and temperature from crawl space to interior of building.
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi, We appreciate the feedback and are glad to hear your logger is doing the job for you. Sincerely, Justin
Michaela M.
Posted
Seamlessly assisted us with using our tax exempt form as a nonprofit and changing the shipping address for our order as needed. Order arrived in a timely manner and well ahead of schedule.
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi Michaela, We were very happy to work with you and your nonprofit. We hope to work with you again soon. Sincerely, Justin
Anne
Posted
I was disappointed that there seemed to be a production issue that caused the problem, especially having to send the first unit back because it would not connect to the base station, but I was pleased with the technical support's intention of thoroughly documenting my experience to take back to engineering/production. Hopefully, the problem will not be reoccurring for other clients.
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi Anne, We appreciate your positivity even though you had a defective unit. We take product quality very seriously and evaluate each return in order make improvements. Thank you for the feedback. Sinerely, Justin
George M.
Posted
Works well and easy. Used temp loggers in freezer and rooms.
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 1, 2021
Hi George, Thank you for taking the time to post this review. We look forward to working with you again. Sincerely, Justin
