Bad
82 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ohsnap develops the most innovative phone grips and accessories in the world. The core ohsnap product is the thinnest and most functional phone grip/stand/mount. You deserve a better phone experience. Get ohsnap!
_OhSnapDotCom (ohsnap.com) has 82 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
Showing 64 reviews with 1 star · Clear filters
Claire H.
Posted
Funded on Kickstarter from the UK. At first use, the holder seemed good. However, it does not work with NFC as advertised. Company do not respond to any contact and delete all negative comments and block you on Facebook which means you can't contact them vis their website either. Awful company and a mediocre product
Ben D.
Posted
Do NOT trust this company. They took months to ship their product, and then it did not work on arrival. After that, it took them weeks to respond to any support emails and they have continued to refuse to process a refund. Avoid at all costs.
Alexandra J.
Posted
This product feels cheap; it's not comfortable at all around the fingers, and it falls off the magnetic mount easily. I posted this review on the company's site, but they removed it!
Gethin O.
Posted
Backed on Kickstarter from the UK and received some ohsnaps. The grips work pretty well. I ordered the car power bundle after the Kickstarter which is where the problems started. Firstly I was charged import fees by Fedex after delivery which I was not told about at the time of order, nor was I charged during the initial Kickstarter. I emailed to complain about this and that it was not mentioned anywhere during the order process, the reply I had was not worth the effort and since they have stopped shipping out of the USA entirely... coincidence? Now onto the actual "car power bundle". It comes with an ohsnap grip, snapcharge and car vent mount. The snapcharge sticks to the grip, but it slides off the car vent mount with just a case that doesn't even have a phone in it! How anyone has their phone attached to this is absolutely beyond me. There is no grip. I put a lightweight phone case with an ohsnap grip on it, attached the snapcharge and put it on the car vent and it slipped off. Absolutely terrible. The fact they haven't claimed this Trustpilot profile is probably very telling in itself.
gardnerj
Posted
** After soliciting me for a review of my purchase via email, it never posted and the links to the reviews on their webpage don't work. No wonder why they show a 5 star rating - they won't let anything publish that's real, or at least none of the disgruntled people. The function as a finger holder is so/so at best. Although the stretchy material may hold up (I'm unsure as I returned it after a few days of use), it feels quite flimsy. I was willing to accept this until I could not get it to function with any of my wireless chargers - we have 6 different brands/styles in the household. The only reason I wanted to purchase this product was to keep the case on with this device and wirelessly charge my phone at night (just like everyone else probably wants to do). Using it as a stand is so/so, the stick to my case was excellent - I had a hard time removing it for the refund - and the swivel is difficult. With the flimsy feel of the material, rotating it for different angles was not a comfortable feeling - I was waiting for it to just snap. This was a less than pleasant transaction all the way around. When I wrote in to ask questions or get advice to upgrade to their wireless charger, every ticket I opened was marked as resolved without a response from them. It wasn't until I requested a refund through PayPal that I finally received a response. I would not recommend doing business with a retailer like this. It seems that they are okay telling you it works when it doesn't, okay with offering you a refund during the purchase and then not following through until you dispute it with your payment provider, and they are okay with over hyping the product. Yes, you created something to sell and marketing products and their highlights is perfectly acceptable. No, it is not okay to offer a hassle free process, offer discounts by text (greater than the purchase) within hours of accepting the order, and never answering a customer's request. If you need staff, get them. If you have a product that actually functions as described, you can market it that way. If you're okay with all of those negatives, this is the company for you. It certainly is not for me.
Veronika H.
Posted
Product is utter garbage. Ohsnap - what a rip off!
Kevin
Posted
SCAMMERS! DO NOT BUY. Took my money and no fulfilment of order. Put my order in 1st November and when I asked they keep sending me a automated response response that all orders will be fulfilled by October 26-nov6 and someone will get back to be in 5-8business days. I HAVE SENT THEM MULTIPLE EMAILS WITH THE SAME AUTOMATED RESPONSE. Lost $200 ordering the device and accessories. F@%# THIS COMPANY!
Daniel
Posted
Feels like a fake company Useless item, no customer support, another "kickstarter" product that is all bells and whistles. Same old empty slogans and claims.
