OfficialquasiReviews of officialquasi.com

Why are so many saying customer service is dishonest? Unable to cancel subscription? And company only responds to so called good reviews. Red flag!

Truly BS quality customer service. Claimed to work with a 30-day trial and hassle-free return with a full refund. Contacted about an unsatisfactory result, requesting a return and refund. Came back with a response about an order past 10 days since delivery (which was wrong since only the additional box I’ve ordered came, the original order took longer to come in), return policy, and so have to do a courtesy return, so need to expedite the return request. Took forever for a response back with approval for the return but required 20% restocking fees and has to pay for the return fees and make sure each box has 4 masks in there despite the fact that I’ve mentioned several masks were used to test the result. Overall, hell of an experience and still haven’t gotten it resolved yet. The bad review on the website never got posted.

I've had a horrible experience with the customer service, or lack thereof. They use AI generated emails and I've also left messages through their website messaging system and Facebook. Not one response from a real person. I spent over $200 and still haven't received my order. The company is now stating that is was delivered on August 10th, however, I have video footage of the whole day and not one delivery was made. I can't seem to get a response from the company at all, to solve this issue. The lack of customer service and now what appears to be a dishonest hoax should be brought to everyone's attention that this company lacks integrity.

I needed to return the unopened box but they would not let me return it without a large restock fee. If they sale out as the commercial states so quickly they should have been able to resale them as soon as the box was received.

I have all the documentation to support everything described here. On 6/18, I placed my first order ($98.16) for the PDRN masks. I received them and was very pleased with them. On 7/18 there was another automated order placed ($98.33). At that time I had no idea I had been enrolled in a subscription. On 7/18 I emailed Quasi to ask to be removed from the subscription. I received an email confirmation on 7/20 that stated I had been removed from the subscription, and I would not incur any other charges. Instead of receiving the PDRN masks I originally ordered, I received Collagen Masks instead. Despite that confirmation, on 8/18, my account was debited yet another $98.33 for another order. I emailed customer service and sent them their own email confirmation showing that my subscription was confirmed to be cancelled by them on 7/20 but the issue remains unresolved. Also, this order is not for the PDRN masks I originally purchased either and two days later, the tracking information still shows the shipment has not departed from their facility in Florida. I have retained the emails, transaction information, order records, and tracking information supporting my experience. Quasi has apologized for the inconvenience this has caused, but as of the time of this review, the issue has not been resolved to my satisfaction. I would encourage prospective customers to review the subscription terms and return policies carefully.

Honestly I wanted to love this mask! I fell for their super cute animated sales story… Kept it on for about an hour. The mask did not “soak in” or change colour. I took it off my skin looked dry and terrible. I don’t even wanna use the rest. Maybe if it’s kept on 20 mins like regular ones it would look better? But nothing special about this mask at all! Dr Jart is far better!! I contacted customer service and she stated she sent me a link to unsubscribe and yet I received nothing. I messaged back and the same thing happened. I then sent back a frustrated email - I will contact my bank to see what I can do about this. Absolute rubbish. Rubbish customer service. Rubbish mask, rubbish lies. Don’t bother

Be careful. The subscription is difficult to cancel

The product does virtually nothing. Your face will feel moist for a moment, but no different than it would after applying any facial cream. They refuse to honor the supposed 100% Hassle Free Money Back guarantee. I had to dispute the charge with my credit card company.