OfficeFurniture2goReviews of officefurniture2go.com

It takes a month to be deliver.

WE were sent the wrong base for our desk. I have gone back and forth 4 times sending the representative pictures of the box, the instructions, the mailing label, the code on the box and they still are either making an excuse and giving us the run around or they are simply trying to make it impossible for us to return the base for the correct base. THIS after the deliveryman dumped the boxes in the cargo area of our building and we had to drag it up to our suite ourselves. We will not be using OfficeFurniture2go again. This despite a very good experience with another correct delivery from the company for another piece. The bad outweighs the good here. Sorry!

Desks do not come put together, instructions are crappy and not clear. Hard to put together, desks got ruined trying.

I still don't have the furniture that I ordered! I called a week ago and spoke to a Customer Service rep. They told me it had been delivered, which it had not. She said she would follow up with the manufacturer, and I haven't heard anything since!

This was the worst experience I've ever had purchasing furniture! I was completely shocked when the delivery person called while en route and told me they were only allowed to leave the FURNITURE at the front door to the building, that they could not DELIVER (their only job here) into the building. Yet no where when I ordered the furniture did it state that the furniture would not be fully delivered into our office. When I called customer service they were unhelpful as well, and even told me that if I cancelled the order I would have to pay a fee, but I could decline delivery and then it would be rerouted to another delivery service that could deliver in about 2 weeks and it would be $150 fee. HOW RIDICULOUS!!!! Why in the world would I purchase furniture online and not want it delivered into my actual office!! There was even an elevator! It couldn't have been easier for a DELIVERY PERSON (THEIR ONLY JOB, IT'S EVEN IN THE TITLE) to deliver the desk into our office so that 3 petite and elderly women did not have to carry 3 heavy boxes into the office. You should be ashamed of this poor customer service and horribly hidden policies for delivering the furniture you sell ONLINE. *In response to your reply* This had nothing to do with COVID-19 because it happened prior to any shelter in place orders and prior to all the toilet paper being gone from the shelves. Just proves my point about your lack of customer service that you are going to hid behind COVID-19. The "delivery" person did not say he couldn't deliver due to COVID-19, he said it was the policy that they don't deliver inside buildings, period. And the customer service rep I spoke with when I called your 800# did not say it was due to COVID-19 either. Again, worst customer service experience, worst buying experience, do not use this company.

We needed to make a return and we were charged more than 50 percent of the item. I made a large order and accidentally clicked one thing wrong. I will never use y’all again.

Free Delivery is a very loose term considering you are responsible for getting it off the truck or pay $49.00 to have to taken off the truck and put on the ground. $95 will not even get it inside your house. Very deceptive marketing.

The file cabinet showed up without wheels and screws to connect them. After contacting Bush Industries wheels were sent but no screws. Screws were sent out, but the process took over 2 weeks. Not happy.