OctalogoReviews of octalogo.com

TERRIBLE CUSTOMER SERVICE Initially happy with the service only to have computer crash and lose all files only to be told it would cost $99 to remake the log and that is with me providing a picture of it. SO DOUBLE THE DESIGN PRICE TO COPY A PICTURE - STAY AWAY FROM THIS COMPANY THERE ARE HUNDREDS OF LOGO COMPANIES THAT ACTUALLY LOOK AFTER THEIR CUSTOMERS!!!

Was offered a Ecommerce web site and after paying I discovered the site was not ready for the internet . Lacked all social media connections. Credit card was charged with out my approval. I was left with a site unfinished and they would not provide any instruction on the end product on making changes including what program was used to design the site. The site was left in a non-secure condition with no backup to recover the site after a hack.One note is they will help if you pay them an additional 100 percent the cost of the site. Having a web site left with out SEO and social media presence as well as with no security or any back up and no support to trouble shoot issues. I had an email issue where the email came through with less than 6 words and they said I had to pay them to make this work when the email should of been done with the final of the site. Honesty and customer service is not found here

I am disgusted with this company. Initially, I contacted this company for a logo. After laughable renderings, I settled on a logo that would suit my needs. The previous ones were so bad that the one I chose looked like a dream in comparison. They suggested that I use them to create my website and I refused several times. After so many phone calls, I went ahead and agreed. That was in 2017. What I have to date is a mish mash of a website with stock photos, latin type copy, photos of my products thrown together, and no end in sight. I asked for a refund per their 100% money back guarantee and they refused. They were so convincing in their promise to resolve my complaints, I paid extra to have them copywrite for my page and upgraded from a regular ecommerce website to woo commerce. It has been a year since I made that change. Still nothing. Recently, they attempted to upsell me again by offering php platform, stating that woo commerce platform would not meet my needs. I declined and asked them to simply complete the project I paid for. They just sent me the update. It is awful. I even went so far as to detail step by step what they should do to correct my website. They still failed. My husband suggests that I just chalk it up as a loss, but I paid them over $1000! I don't know what to do.

I had to come here again since this is the only way, I am able to get octa logos attention. My case with them has been going on since 2016 when I hired them to design and host a website for me, they had done a great Job but administration turned out to be my worst nightmare. sometime last year I managed to get access to the control panel and wordpress login of my website urbanedecor but they are yet to transfer owners rights to me for the host and the domain. The domain says it will expire by 15th August this year, luckily it is still standing, I have tried to reach out to registrant but their hands are tied and needs me to contact octa logo. live chats and phone calls doesnt get me anywhere so I have to come here to share my experience and see if I can get someones attention. Goddady says domain is in deletion process, so I am not sure how much time I have left. I need ownership rights to my domain and my hosting plan.

This company failed to provide a complete site. They offered a e commerce site but left me with a site listed as not secure and with absolutely no technical data on the site including what the name of the software used is. If i want any more help or information to understand they will do it for a large cost. They at one point demanded a 50 percent fee if i wanted the site finished or it would be cancelled because they changed the email chat system and I was not informed. I'm stuck with a site that I have no technical details on and left with out secure listing and with out the information to get any other company to assist on the technical side. This is a deceptive company and at 2 occasions make credit card charges with out my permission. They fail in looking after their client and they fail on doing what they say they offer and they fail at trust with credit card info

As mentioned in some of the other comments, this company is a not a legitimate business. I am also filing a lawsuit against this company. This company does NOT follow their 100% satisfaction or your full refund back policy. They also do NOT abide by their 100% ownership agreement. My website had went live WITHOUT my knowing and was NOWHERE near complete. The website still has mock photos and placeholder text. I never recieved a phone call about my website going live. Obviously, I am not satisfied with an incomplete website that has gone live without my knowledge. This was the last straw for me. They have continuously tried to upsale me And when I requested a refund, they tried to tell me that they could not give me a refund because my website was live. BUT according to a rep (I have written proof), I could get a refund if I was NOT 100% satisfied. They are FALSE ADVERTISING. This company is NOT LEGIT! They make fake contracts and will say anything just to get a sale. I have lost all trust in this company. My lawyer will be contacting this company. Update: The company has yet to fix the problem and I still get the run-around when I try to contact them. After posting my initial review, the company claimed they would get in contact with me to help fix the issure but did not. I had to end up calling again which I still got nowhere. Highly disappointed!

Review edited as per Octalogo request alleging violation of Trustpilot guidelines for mentioning names which are considered sensitive information even though other customers should have the right to know the names and I also had to remove my honest feelings because they are considered accusatory/defamatory statements even though they are not disrespectful and are just real feelings of a customer after going through a bad experience with a company. Hopeful my review stays now so that people can be careful when looking for a company to help them with their logo or design ideas. ------------------------------------------------------------------------------ Reply to Octalogo: Stop trying to have trustpilot to remove my review saying I am not a customer and I am a competitor. I am a legitimate customer and I have allll the emails and conversations with your team to proof everything that I mentioned in my feedback. It is sad that your company Octalogo try to play with the system to remove customer's feedback so that you can continue taking advantage of others. I have all the emails to proof that my review is all true. Please have some integrity. ------------------------------------------------------------------------------------- Reply to Octalogo: Sir/Ma''am, Mr. (name removed per trustpilot guidelines) and the management team are fully aware of the situation. At this point I am no longer interested on dealing with this company anymore because the damage is already done and there's nothing to solve. As of now, I will close this chapter and move on. I am glad I kept all the emails showing the logo was all my idea and every single change/revision was done using my input via emails (I am the only owner and only author of the idea used for the logo). I already lost enough time and money putting things on hold trying to solve this matter. I hope other customers don't experience the same bad situation. ---------------------------------------------------------------------------------- PLEASE STAY AWAY!!!! Review Update: Octalogo representative emailed me saying "Please stop defaming us" and writing very unprofessional (that's what they do best) but I replied providing all the evidence showing that I was a real customer and they only take advantage of their customers. Then a manager (name removed per trustpilot guidelines) contacted me and promised me they will send me the trademark/copyright certificate of my logo showing me as the only owner & only author considering I was the one who design it because everything about the design ALL MY IDEA, however, I never received the certificate. Unfortunately my previous reviews were deleted because Octalogo reported it since I included names in my review and that's apparently against Trustpilot rules but I think people should know the names of those taking advantage of honest customers. However, of course they (octalogo) don't want other customers to know. Hopefully this review stays and people can be aware of my horrible experience and stay away from them. ------------------------------------------------------------------------------ CUSTOMERS PLEASE STAY AWAY FROM OCTALOGO. You can search their name to see how many customers are having the same bad horrible experience. Initial Review: I paid for a logo package to make my logo idea in the required format for marketing materials (I sent the logo design idea that I created to them trusting they were honest). I was very engage with them and even made the edits of the design myself (in power point) to make the process easier and they only needed to make the changes in their logo design software/photoshop. All the logo idea was mine from start to finish. While working on this, they charged my credit card $280 without my authorization and when I told them I placed a fraud claim with my bank they quickly replied they will reimburse and to please inform my bank to close out the investigation. After this my trust continued to go down the hill so at this point I decided to contact USPTO to do the copyrights/trademark registration instead of working that portion with them (Octa Logo / OctaGroup), however at the end when I got my final product they wanted to charge me $300 for copyrights services and threaten me saying they will open a legal case against me ignoring the logo was all my idea and not theirs. Do not trust this company. They will take your idea/design and make it theirs to then try to charge you and make money out of it. Sometimes if something looks to good or too cheap, is for something bad and is not legit. Please know that OctaLogo and DesignProficient work hand to hand based on what the OctaLogo rep (name removed per trustpilot guidelines) told me. He (name removed per trustpilot guidelines) contacted me after I accessed OctaLogo website and I got confused because he was under a different company name but he explained to me that both companies are the same and that's why both pages (OCTALOGO AND DESIGNPROFICIENT) have actually the same logo packages. You can visit their pages and see it for yourself unless they modified their page to cover themselves which is what they do best. It was such a nightmare dealing with unprofessional people playing games and covering each other. I was so excited to get this done and trusted them but sadly they ended up to be the worst experience and waste of time and money! CUSTOMERS PLEASE STAY AWAY FROM OCTALOGO.

Great turnaround time. Flexible with feedback and multiple iterations. Designs could have been more innovative Updated review: they will only be good till you are a potential customer (i.e. will pay of additional services they have to sell). They even go to the extend of charging your credit card on file without your permission and even after your denial of the service in email. And will turn unresponsive to you telling that they have been very very busy. Also, my original review was only 3 stars but they follow up and request to give a 5 star review so that their ratings are not impacted. Would not recommend doing business with them.