Nuvio RecoveryReviews of nuviorecovery.com

Horrible customer service, I’ve been trying to get ahold of them about an order I placed & then I cancelled right after. No response at all, I’ve sent 5 emails & numerous texts messages with zero response. Now I just got an email saying it was shipped. They shipped the order even after I told them to cancel the order! Now I gotta deal with shipping it back once I receive it.

NO Response. I emailed about 12 times asking about product return and all I get is radio silence. The device does not work and now I'm out $700

I have been dealing with the “support team” and it took them 4 days to respond originally to my frustration of not receiving the accessory bundle I had purchased with it and then 5 hours later after I had set it up, it hadn’t dropped the temperature more than 1 degree, so I wrote another email requesting a new one as this one must’ve been defective. Which took them another day (5 days) to respond too. By this time I had packed it up and was ready to take the “L” and move on. Finally when I got the email about the accessory bundle I responded to it stating I had a non functioning device and didn’t want the accessory bundle anymore, which their response was “oh, we shipped it already”, didn’t provide a tracking number and then started asking for videos or photos of how I had it setup. I already packed it up, now I have to unpack it and set it up again to what? I set it up exactly as the setup instructions stated. And to add to that, their social media and website clearly has photos of setups that in no way follow these setup instructions, leaving 20 cm or 20 inches clear around the device for “smooth air”… yes that’s what the caution sticker states on the device, clearly translated to English from another language. Lots of poor wording and steps in the instructions and on the device. Stay clear, the return policy is for a non-used/unopened device and you have to pay for the shipping, so take that little info into account for anyone who likes to buy a product to not try it out and just wants to support the post office. POD chiller at least says you can use the device and return it in condition if you don’t like it. These guys are like, thanks for the money now we will respond when we feel like it, and if you don’t respond within a few days to us, we will close your ticket. Emails from support were also sent out Saturday night, 5 pm Hawai’i time. Almost as if they wanted the best chance of it being overlooked by me. Now I have to chuck this thing away. So I’d stay clear unless you have $600 to gamble with and don’t mind losing and supporting a company that just slaps a sticker on a Chinese made product and advertise it with fake stats. If you watch their videos it’s obvious too me now that they chilled the water with the giants amount of ice they bought and then filmed it as if the product works as advertised.

Product doesn’t function as advertised. Failed after one use. Writing customer service only results in guidance to read technical manuals or videos. They claim to offer service but customer service takes zero action beyond templates responses. There is no customer support, there is no pride in their product and they need to use predatory marketing and return policies to make money.

Don’t ever buy this! Got it last fall, worked until it didn’t. Had to troubleshoot it SEVERAL times before it went back to working. Worked for another 3-4 months and broke again. The temperature sensor now reads 45F at all times even thought the water isn’t even close to that. Contacted customer care and they sent me a pathetic copy and paste email which was the same thing they did the first time. When it works it is great, but it never does.

Product worked for about a week. Customer service is an artificial intelligence bot. They don’t take phone calls, and emails and texts take about a week or more to respond with an actual person. Just filed a dispute with my credit card company to try and get my money refunded since they don’t respond to those requests. Do not order from this company. I see they respond to to negative reviews on this website but it’s impossible to get any issue resolved if something goes wrong with the chiller. Go with a company that provides a warranty. They don’t stand by their product quality

#14771 I just got the chiller out the box and it hasn’t gone below 64 degrees once and i left it on for 8 hours. i had to put 5 bags of ice and only got down to 60 degrees.

I’m sorry to say I purchased one recently and regret it! In their advertising they fail to mention that it takes 4 or more hours to cool the water! In my case 4 hours went by and the water temperature only got down to 62 degrees! It might take 8 hours to get the water down to the low 40’s which is optimal for cold plunges! That is false advertising. The other thing they don’t advertise is that the device evaporates the water as it is recirculating! My bathtub had 1/3 less water at the end of 4 hours! It was like a bird bath! A incredibly disappointing experience! I politely asked for my money back and their response was like crickets! I just wasted $550 dollars and will never use it again! BEWARE! 😡