Poor
403 reviews
NumeradeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Numerade is the virtual learning platform that adds more meaning back to STEM education. An online source of support that provides the tools to encourage understanding above all: understanding what you learn, why it matters, and why it matters to you.
Numerade (numerade.com) has 403 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
Showing 24 reviews with 4 stars · Clear filters
Edward T.
Posted
Unexpected full year charge after the trial ended but all sorted with a refund, Kaitlin was very helpful.
Response from Numerade· Mar 29, 2024
Hey Edward! Thanks for the special shoutout to our star Student Support team member, Kaitlin!
Giulia R.
Posted
Really good customer service. Very promptly resolved problem!
ALLAN D.
Posted
Numerade helps a lot in searching for the answers in my take home problem sets and quizzes. However, you still need to study the solution and not by just copying them.
Amanda B.
Posted
Site was helpful for what I needed it for. The customer service rep Kaitlyn was extremely helpful. Using very limited information she was able to track down my account and close it for me and she was very friendly along the way.
Response from Numerade· Jan 30, 2024
Thank you for your review, Amanda! We are so happy that our amazing CSR Kaitlin was able to assist you. Contrary to some general speculation, our student success team is most definitely not GPT, but real people ready to help each and every student worldwide.
J H.
Posted
Signed up for a free trial on 12/11/23. Cancelled free trial about 30 minutes later. Went through the page where they say “are you sure you want to cancel your trial? If you cancel you’ll lose access immediately”, clicked yes and it said my trial had been ended. Great, I took a screenshot and thought I was good to go! Nope. Looked at my bank account on 12/20/23 and saw I had been charged the monthly fee. Went to the site and it said my subscription was still active, despite having gone through the cancellation on 12/11/23 and being told I no longer had access to the paid content on the site. At this point I obviously went through the process of unsubscribing a second time so that I don’t get charged in future months. Based on reviews and comments below, I am sure that Numerade will respond to this and say “We see you signed up on 12/11/23 and you didn’t self cancel until 12/20/23 so we can’t refund you”. I DID cancel on 12/11/23 and the site said my trial was cancelled! Why then did the cancellation on 12/11/23 not actually go through?? UPDATE: After seeing the response from Numerade to this post, I emailed them as requested. While I was skeptical based on the reviews and comments on TrustPilot, I was pleasantly surprised to get a very thorough response from Mary. Users should be weary of the cancellation process and make for absolute certain that their cancellation was processed if that is their intent. In the future, I hope that Numerade updates their website’s user interface to show more specific information on the cancellation page, so that any screenshots taken will hold more helpful time-based information, as this would make it easier for users to provide evidence if something goes wrong. Either way, I am updating to 4 stars because it is clear they aren’t intentionally scamming people and are willing to help resolve issues if you reach out. I can’t comment much on the actual quality of content on their site, as I only looked at one problem and it had been answered incorrectly (I am a TA for a course and was checking online solutions across sites). Hopefully other site content is better/more accurate.
Response from Numerade· Dec 21, 2023
Hey JH. Thanks for taking the time to leave this detailed review. I am unable to locate an account given the shortened username, so please email me directly at [email protected] so we can get your email and pull up your account and share specific details into your subscription. Please note that we use a major national payment processor, Chargebee, and all payments are automated, meaning, users may not be charged if the free trial is cancelled prior to its expiration, nor would we require a user to double cancel to process. Numerade subscriptions include a free trial and are self-cancellable [and can be paused] directly in one's billing page, within both apps, or can be done by our team on a user's behalf. I do encourage you to please either email me or reply to this so that I may further assist you and find your subscription.
maimuna I.
Posted
I can't thank Numerade enough for making complex concepts easy to understand. The clear explanations and engaging videos have turned what used to be a struggle into a learning adventure
Jahred Daniel Salgado R.
Posted
Numerade helps me to understand more easily the problems of my college subjects.
Lamula B.
Posted
Numerade is an exceptional app that significantly aids students in tutorials, assignments, and test preparation. Its user-friendly interface and comprehensive content make it an invaluable resource for academic success. Highly recommended for students seeking reliable support in their studies.
