NuamoreReviews of nuamore.com

Response from Nuamore· Jul 28, 2026

Hi Sharon, We're sorry to hear that your experience didn't meet your expectations. After receiving your return, our quality team carefully inspected the watch and was unable to confirm the defect that had been reported. As the item also showed signs of wear and the return was outside our standard return window, it wasn't eligible for a refund under our policy. Even so, we wanted to help and, as a one-time exception, we arranged and shipped a replacement watch to you at no additional cost. While we understand this wasn't the resolution you were hoping for, we did our best to provide an alternative solution and assist you throughout the process. We appreciate your feedback and wish you all the best. Warm regards, Team Nuamōre 💙

Response from Nuamore· Aug 5, 2026

Hi Susan, We’re sorry this experience was frustrating, and we’d like to clarify what happened and what our team did to resolve it. Your original exchange shipment was sent from our Canadian warehouse because the style you selected was not available in our U.S. inventory. Unfortunately, the parcel was selected for a customs inspection after arriving in the U.S. We contacted our shipping partner and escalated the shipment to obtain further information, but once a parcel is under customs inspection, neither Nuamōre nor the carrier can control or guarantee how long the inspection will take. When you suggested sending a replacement from U.S. inventory, we agreed and immediately created replacement order. We prioritized the order with our fulfillment team and requested that it be expedited so it could leave our U.S. facility as quickly as possible. The replacement was then handed into the USPS network and was successfully delivered on August 3. We understand that the final delivery took longer than you expected. While we can prioritize fulfillment and request expedited handling, the carrier’s actual transit time and delivery date are ultimately outside our control, and we regret that the shipment did not arrive as quickly as either of us had hoped. We do take your feedback seriously, particularly regarding tracking visibility and the delivery experience, and we have shared these concerns internally. Warm regards, Karla, Team Nuamōre 💙

Response from Nuamore· Jul 16, 2026

Hi Stephanie, Thank you for sharing your feedback. We're truly sorry that your initial return experience was frustrating and that the watch was smaller than you expected. After learning about the high return shipping cost from Germany, we worked with you to provide an alternative return address to help reduce the cost. We also offered to explore additional options, including providing a discounted return label if needed, as our goal was to find a solution that worked for you. We're pleased that you were able to send your return, and we'll continue to monitor your shipment until it reaches our returns facility so we can process your refund as quickly as possible. As a small and growing company, we're continuously improving our international return process, and feedback like yours is invaluable in helping us do better. We appreciate you giving us the opportunity to assist and hope we've been able to make the process easier. Warm regards, Team Nuamōre 💙

Response from Nuamore· Jun 15, 2026

Hi Kathleen, We are very disheartened to read this review, as it does not reflect the communication history we have on file. Our team responded to your return inquiry multiple times and provided assistance throughout the process. In total, we replied at least five times to your emails, provided return instructions, followed up on your request, and explained how to proceed with your return through our returns portal. Our return process is also publicly available on our website and can be reviewed at any time here: https://www.nuamore.com/pages/help?tab=returns-exchanges As explained in our emails, return instructions and return routing are generated through our returns portal once a return request is submitted. We would still be very happy to help complete your return and have reached out privately again to assist you. We genuinely want the opportunity to resolve this for you and hope to hear back from you soon. Warm regards, Team Nuamōre 💙

Response from Nuamore· Jun 10, 2026

Hi Alicia, Thank you for taking the time to share your experience. We’re truly sorry to hear about the continued timekeeping issues, especially after you had already gone through the replacement process. We’d like to clarify that when you first reported the issue, we reviewed the information provided and promptly arranged a warranty replacement for your original watch. After receiving your replacement, you contacted us again regarding a similar concern, and we have been actively working with you to investigate the matter further. At this time, we are still awaiting the documentation needed by our warranty team to properly assess the issue. We understand your frustration, and we have tried to make the process as simple as possible. We genuinely want to resolve this for you and have remained in contact throughout the process. As soon as we receive the requested information, we will immediately escalate the case and review the next available solution. We appreciate your patience and the opportunity to assist, and we remain committed to finding a resolution. Warm regards,  Team Nuamōre💙

Response from Nuamore· Jun 1, 2026

Hi Christopher, Thank you for your feedback. We’re sorry to hear about your concerns and would like to clarify what happened regarding your order. In this case, the order was placed and shortly after we received a cancellation request. At that point, the order had already been processed and shipped from our warehouse, which is why it could no longer be cancelled. Once an order has been dispatched, it is physically in transit with the carrier and cannot be stopped or reversed. We completely understand that plans can change, and this is why we clearly offer the option to return items once they are received within our return window. We also want to clarify that we always aim to support our customers as quickly as possible, and in this case the cancellation request came in after fulfilment had already begun. We’re sorry for any frustration caused and appreciate your understanding. Warm regards, Team Nuamōre 💙

Response from Nuamore· May 26, 2026

Hola Maria, Gracias por compartir tu experiencia. Lamentamos mucho que la presentación de tu pedido no haya cumplido con tus expectativas. Queremos ayudarte y entender mejor lo ocurrido, por lo que ya hemos solicitado más detalles sobre tu caso para poder revisarlo adecuadamente. Por favor, escríbenos directamente a [email protected] con la información de tu pedido y, si es posible, algunas fotos de cómo recibiste los artículos. Estaremos encantados de asistirte y encontrar una solución adecuada. Queremos asegurarte que trabajamos constantemente para ofrecer productos de calidad y una experiencia positiva a nuestros clientes, por lo que valoramos mucho tu feedback. Un saludo cordial, Team Nuamōre 💙

Response from Nuamore· May 21, 2026

Hola Laura, Gracias por compartir tu comentario. Lamentamos que tu experiencia no haya cumplido con tus expectativas. Queremos aclarar que actualmente estamos revisando tu caso y necesitamos un poco más de información para poder ayudarte de la mejor manera posible. Para poder resolverlo lo antes posible, por favor contáctanos directamente en [email protected] con los detalles de tu pedido. Con gusto nuestro equipo revisará tu caso y te dará asistencia personalizada. Agradecemos la oportunidad de poder atender tus inquietudes y encontrar una solución justa para ti. Un saludo cordial, Team Nuamōre 💙