Novo InsuranceReviews of novo.us

Response from Novo Insurance· Sep 2, 2025

Hi Christina, thanks for sharing this. On our Novo Classic plan, the driving insights are purely for educational purposes and it doesn't affect your price. If the driving updates feel like too much, we can help you adjust the app notifications so it works better for you. Feel free to reach out to our support team for assistance at [email protected].

Response from Novo Insurance· Aug 15, 2025

Hi Shanella, Thanks for sharing your experience. We're sorry for the back and forth – that’s not the smooth start we aim for with any policyholder. While our underwriting team may request proof of prior insurance (like a declarations page or Letter of Experience) to finalize your policy application, you should receive clear and consistent guidance from our team. We are currently reviewing your account and the communication timeline to understand what happened and how we can actively improve our review process moving forward. Since you've chosen to cancel, we'll be sure to process any unused premium accordingly. Please reach out to our team directly at 866-862-7757 if you need anything further. Thanks again for bringing this to our attention. Your feedback helps us improve. We hope you'll consider Novo if your needs change in the future. - Novo Customer Experience

Response from Novo Insurance· Aug 4, 2025

Hi Betty, Thanks for sharing your onboarding experience. Providing great coverage at affordable prices is what we aim for here at Novo, and we're sorry to hear that things didn't quite meet your expectations right away. When adding Comprehensive and Collision coverages, your monthly premium can change based on the deductible levels you've selected at the time of your application. Generally, a lower deductible can offer extra peace of mind in case of an accident, but it does raise your monthly cost, while a higher deductible can lower that cost. We’d be happy to review your policy and make sure you’re getting the best balance of coverage, protection, and price that fits your needs. If you’d like a personalized review or want to explore additional savings, our Customer Support team is always here to help! Thank you again for your feedback. We value your input and look forward to earning your trust.

Response from Novo Insurance· Jul 22, 2025

Hello Charles, Thank you for sharing your experience. We understand how important it is to include Collision and Comprehensive coverage, especially for customers wishing to protect their vehicle from physical damage. I can confirm that our policies do limit these coverages for vehicles older than 15 years. This guideline is a part of Novo's underwriting guidelines, and it is determined by risk factors and other industry standards. While this is disclosed in our policy documents and quote process, we understand it can still be disappointing if your vehicle, regardless of mileage or condition, cannot be covered as you hoped. We sincerely apologize if this was not clear sooner and for any frustration this has caused. Regarding your cancellation and refund, our records show that your premium was fully refunded on June 28th. If you have not seen the credit on your end, we recommend checking with your payment provider. We're sorry for any confusion caused by the communications you received during this process. To avoid further frustration, we have removed your email address from our contact list as requested. We appreciate your feedback. We are continuously reviewing how we communicate policy eligibility and process cancellations so experiences like yours do not happen again. If there are any issues that remain unresolved, we encourage you to refer to our previous communication sent on 6/24/25, which addresses your concerns directly. Thanks again for your comments and for bringing this to our attention.

Response from Novo Insurance· Jul 14, 2025

Hi Cleo, Thanks for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to receive a different rate than what was initially quoted. We strive to provide accurate quotes, but sometimes, changes can occur during the underwriting process. Especially if some items are discovered during the review like a lapse in past insurance coverage. We'd love the opportunity to address your concerns. We want to ensure you have a clear understanding of your rate and any adjustments that may have been made. Feel free to reach out to our support team directly by phone at 866-862-7757 so we can walk through your policy details and provide more clarity.

Response from Novo Insurance· Jul 11, 2025

Hi Darian, sorry to hear you're experiencing issues getting set up. We saw that you connected with our tech support team earlier, and we've attempted a callback for troubleshooting but weren't able to get in touch. We'd still love the opportunity to help get things resolved for you. Feel free to give us a call back at your earliest convenience at 866-862-7757. Your experience is important to us!

Response from Novo Insurance· Jun 23, 2025

Hi Xavier, Thanks for taking the time to share your feedback. We take your concerns seriously and want to assure you that Novo does not use or partner with any third-party agencies to make sales or marketing calls. We’ve reviewed our system and, unfortunately, we weren’t able to locate a quote request or contact history under your name. We’ve sent a request for more information so we can investigate this further, but haven’t heard back. If you’re open to it, we’d appreciate the opportunity to learn more and see how we can help provide a better experience to our future customers. Please email [email protected] to contact our team directly. Hope to hear from you soon. Je Mé Booker Consumer Experience Manager

Response from Novo Insurance· Jun 18, 2025

Hello Fredrika, Thanks for taking the time to leave a review. It looks like your rate was adjusted during our standard verification process after some of the originally applied discounts could not be confirmed. We know these kinds of changes can be disappointing, and we're happy to chat through the details with you. Feel free to give us a call or shoot us an email, we're here to help!