Great
227 reviews
Novilla MattressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 174 reviews with 5 stars · Clear filters
Melody
Posted
Although the product was not a good fit for me, the customer service was spot on. The replies/emails were responsive and helpful.
Response from Novilla Mattress· Mar 4, 2024
Hi Melody, Thank you so much for taking the time to leave us feedback. We hope that you will find what you need in novilla.net next time :) Best regards Novilla
Scott
Posted
I am very thrilled at the response and attention I received in making everything work out! I'd recommend this company!
Alice S.
Posted
Customer service is outstanding!!!
Mook
Posted
I ordered my Mattress from Amazon UK in March 2022 for my disabled mother. Earlier in 2023 she started complaining of it be uncomfortable so I started turning it every month and the every week this was due to her feeling the springs through the memory foam topper, the reason I kept turning it was because it had over 12 Months of use. Eventually it became very uncomfortable so I decided to contact Novilla directly in December 2023 expecting to have to fight for a refund. To my surprise their customer services department were very quick with responding to my complaint and were very friendly and helpful in sorting out the situation. Unknown to me Novilla is based in the USA so they were unable to send a replacement but did offer a 50% refund which my mother was happy with as she could buy a topper to solve the problem. All this took place over the Christmas period From December 19th so I did not expect a resolution until way into the New Year but I was surprised to have my refund by December 29th. All I can say is that a lot of companies could learn from Novilla's customer service team. Overall a great experience with friendly helpful staff. Thank You Novilla
SJ
Posted
I was blown away by the outstanding customer service provided by Novilla and my agent, Gabrielle, specifically! My issue was taken care of so promptly and so thoroughly. Gabrielle made me feel heard and was eager to make things right. We LOVE our mattress topper and have already told other people about it! SUPER impressed with this company, with their incredible products, and with my amazing agent, Gabrielle!
William W.
Posted
I purchased a mattress from novilla July 9 2023 and it sleeps well and is very comfortable, Great mattress and excellent Customer Service. I wou and have recommend them. Avaliable on Amazon
Barbara
Posted
Ho acquistato un materasso da terze parti,che si è rivelato molto comodo ma non si è espanso come descritto,il servizio clienti prontamente ha provveduto a venirmi incontro per risolvere il problema offrendomi uno sconto sull'acquisto, sono rimasta soddisfatta.
John
Posted
I received the wrong color and size bed frame fulfilled by a third party. I contacted the Novilla support directly and the matter was sorted out very quickly and corrected in an easy manner. Thank you Novilla support
