Great
227 reviews
Novilla MattressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 35 reviews with 1 star · Clear filters
Loren
Posted
Update 10/12: Mattress never arrived. Novilla customer service team was terrible to work with. Upon asking for a refund customer service team refused and went silent. Filed dispute with my credit card company. After a full and thorough investigation I was refunded. Don't waste your time and buy a mattress from this company. I was also offered compensation to remove my negative reviews, so don't be fooled by the high ratings.
Tony J.
Posted
Its been a week and they still haven't shipped my Mattress. I've emailed and called several times but got no response. They guaranteed delivery within 2 days and haven't even put given the item to FedEx yet. Absolutely the worst mattress buying experience I've ever had. I've been sleeping on my couch for the last 4 days.
Response from Novilla Mattress· Jul 5, 2021
Dear Tony, We are sorry about that. It's just that FedEx did not update the status correctly. We checked the status and notice your item has been delivered on Monday, June 28, 2021. Please let us know if anything we can further assist you with.
Tammy B.
Posted
Was sent the wrong size of item from what I ordered and complete hassle getting corrected
Response from Novilla Mattress· Apr 30, 2021
Dear Tammy, Your review is so important to our business success. We are grateful that you gave us a chance to get this issue corrected. Please feel free to contact us if any things we can further assist you with. Sincerely, Novilla Team
