Novilla MattressReviews of novilla.net

If you need to take advantage of their 100 day sleep trial and return the mattress, beware that you will need to be able to take the mattress somewhere for donation. We do not own a vehicle that a mattress can fit in, so we only received a (slightly less) than half our purchase cost.

My experience with novilla mattress was very bad. I ordered and paid for a 12 inch mattress. After several days mattress only deflated to around 10 inches. The mattress had a bad sinking problem in the center. I notified the Novilla customer service. They gave me the run arounds. They asked for photos and mattress tag numbers. I sent the photos to the customer representative phone number. I sent photos of the mattress with pictures that the mattress only deflated to 10 inches not 12. . After the initial reporting of the problem to customer service by phone, they are totally unavailable , and unresponsive by phone. They do not provide adequate communication therefore the 30 day trial is false, They offered no return nor resolution to their dishonest business practices. I would diffently WARN, BUYER BEWARE. I would NOT, recommend this product. The customer service is not real ,and truly almost none existent. BUY AT YOUR OWN RISK. Will report to consumer affairs.

Purchased a mattress that was delivered on January 28th and as of this review has yet to fully inflate. Followed all the rules did what I was told and nothing, have been fighting for almost 3 months to get my refund back. I have a total of 60 messages they try to talk in circles they deposited the money in a wire transfer supposedly to a bank that I don't even bank at unfortunately when I called that bank I spoke to the supervisor of the wire transfer department and she put my routing number of my account in there and nothing came up because there was no wire transfer for me to a bank that I don't bank at there is not a federal wire transfer number in their system because it was never sent but this company keeps saying they sent it they sent me a snapshot so small and it couldn't even be enlarged I have requested numerous times to send me a bigger copy it has been refused. This company is also authorized to give me my refund back on my original charge card on which the mattress was purchased through the merchant services department and guess what they have refused they asked me to open up a PayPal account I did that then they went ahead and deposited my money in a bank where I don't even bank at this company has numerous complaints with the Better Business Bureau for doing this to Consumers when they have a faulty product I will make sure as a consumer cuz I work my ass off for my $297 that I will file every negative review in regards to their refund department against this company this is absolutely BS this is what I get for dealing with the company in China

Sent mattress to the wrong state! Can’t get customer service they are “off line”. No one answers their phone. This company is terrible! Wound up filing a claim with credit card and filing a report with the BBB!

Write Novilla. There customer service people are very nice but what good are they if they are not allowed to answer technical questions about coil count, coil steel gauge, density of materials used etc. I want to know what I'm buying and paying for!

I received a damaged mattress topper. Zipper on removable cover is broken. I have been trying to get a partial refund for over a month. I have emailed and called trying to get in touch with a supervisor. I don't think this is a legitimate company, they can only make refunds to PayPal accounts???? No supervisors seem to exist, the costumer service department went on vacation??? Do not do business with this company total scam!

Ich habe eine Novilla Matratze über Amazon gekauft, diese hat leider nicht den hohen Erwartungen entsprochen und wurde retourniert. Der Service ist unterirdisch schlecht. Die Matratze wurde am 07.01.2022 abgeholten und die Retoure wurde mir bestätigt. Ich warte seitdem auf meine Rückerstattung. Beim Service fühlt sich niemand dafür zuständig und das Interesse des Kunden bleibt auf der Strecke. Das die Qualität oder die Erwartungen der Ware nicht passen kommt vor und passiert regelmäßig, der schlechte Kundenservice ist aber unerklärlich. Seit Wochen erfolgt keine Rückerstattung. Bst: 304-9867336-8728337

This is the worst company I have ever seen. They will not call me back , been leaving msgs but no call. I have a problem with my mattress. I beginning to believe this company is a rip off, asking for a call back , is that to much or is that the way you treat customers, if so you will be bankrupt in no time. 606 748-6064. I'm seeing all the negative reviews now and I understand why