NorthStar HomeReviews of northstarhome.com

Poor Service , did not do what they said they would plus left holes in my wall

The sales person was nice and told us about the system, but then asked us to tip the installer when he completed his job because they don't get paid very well. The sales person told us it would be a 2-hour installation; but it actually took 7 hours and the job is still not completed. The garage door was not linked to the system and the doorbell goes off by itself or just not at all. We have called about this but have received no response as of this date. I would not recommend this security company. The day after this review was posted, we received a response from Northstar Alarm Company directing us to contact a customercare@northstaralarm. email address; NOT a valid email address. Poor customer service seems to be company-wide.

Salesmen knock on door Saturday June 11th, even with a no soliciting sign. I speak shortly and ask them to come back Monday the 13th, at 2 pm. they agree then show up late. After lengthy discussion, I agree to switch to them. I ask when they can do the install. They respond tonight! I thinking great! Wait another 2 hrs for the "Tech" to arrive and perform the install. Tech does not have all equipment needed to perform the main board swap-out. Missing the power adapter. He is also does not have all the sensors. We are unable to get Smart Garage to work, he works diligently but it is now getting to be 8pm. I decide to stop the install and continue the following afternoon. However before he can activate my new motherboard, he needs me to state over the phone that all equipment is installed and working correctly, basically falsifying records. At this point I have to concede as my alarm will not work until this is done. Next day Tech shows up no more of the missing needed equipment to complete, tells me its back ordered. I get on phone with salesman to discuss my disappointment with this process. He assures me he will work to have it resolved, but the "Sales" and "Tech" departments are separate. While waiting for the "back ordered" equipment I discover that my "Tech" who started my install, has been transferred to another city!! Not one word of communication of this to me. Fast forward 3 ½ weeks still waiting for equipment, and completion of install. More excuses and apologies, but I feel mislead and deceived. Hope it all works out, fingers crossed. July 6th and more waiting.

False advertising

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I'm still waiting for equipment they promise to me

Problems with equipment. Problems with programming. I gave it chances and had installer out three times. 4th time was to remove the system.

While the office staff have been very courteous and helpful (by phone), my experience with field staff has been very frustrating. Have had a work order in since May and to date no resolution. Numerous contacts by phone with field agent, weekly appointments set and either rescheduled or a failure to appear. This is only one field agent. He seems to have a very full calendar, but even so the failure to follow through on set appointments and for this length of time makes me doubt not only his, but company integrity and reliability. I am seriously considering discontinuing service.