Marissa
Posted
I was enrolled for a subscription without my consent
I was enrolled for a subscription without my consent? completely unclear that that's what was happening when I paid for a single test.
Response from Nordicalab· Sep 23, 2026
Thank you for the feedback, and we're sorry for the confusion. What typically happens is that the initial test fee starts a short trial, which automatically converts into a recurring subscription unless it's cancelled beforehand — we're sorry it wasn't clear for you. Please reach out through our Contact Us page (https://nordicalab.com/contact) and our support team will help directly with your account.



