Nom NomReviews of nomnomnow.com

My pup passed away. I cancelled 3 subscription boxes, one of which was Nom Nom. The other subscriptions immediately refunded me and sent little consolation cards. Meanwhile Nom Nom was the only one that rejected my request for a return (I had the entire box left) and told me to eat the cost and donate the food instead.

My dog has a sensitive stomach and chicken allergy and the food made him sick. I emailed them months ago to cancel my account - because they deliberately design their website account management page so it's impossible to understand and there is NO option to cancel yourself online. Instead, they NEVER cancelled it and NEVER informed me that my next shipment was coming and now I have $130 of food that is going to be delivered and I can't cancel.

My order was incomplete again. This is now the second time in a row of incomplete orders

First of all, there are many good things about the cat food, if the company had a real quality control department if would survive. The problems have compounded; the chicken pieces are huge for a cat. One has to cut up the food, too many carrots (a filler) which of course we know cats don't eat quantities of carrots and have a difficult time digesting them. There is also a white vegetable found in the fish, some pieces are as large a quarters. The final straw is the weight; I have a gram scale, plus I have retired from the grocery industry. If any of our scales in the store were incorrect, there would be a huge fine. I weighed her food, some packages were underweight by as much as 40 grams, half the total weight. The weights variation was from 20 - 40 grams off. At first, it didn't bother me, then it happened again, I called and I felt I was talking to someone reading a script. Did she understanding how severe this issue is? I have reach a point of reporting them to the Weight & Measure. It is a shame.

BEWARE: Nom Nom Almost killed my cat! I switched my cats food to Nom Nom with the intentions of bettering her health and improving her life/longevity (with the thought that Nom Nom was high quality and clean ingredients.) Well, my experience was the exact opposite... After my cat ate Nom Nom for approximately 2 weeks she ended up hospitalized and rushed to the vet, after she began refusing to eat or drink water for 4 days straight. My cat got sick from a food-borne illness/bacteria, which caused her to develop Inflammatory Bowel Disease (IBD), caused from her ingesting/consuming Nom Nom food. The food was spoiled and contaminated. Within the first few days of feeding her Nom Nom, my cat began throwing up her food after every meal (which was very unusual and was not happening with her previous food). She was also throwing up whole chunks of carrots and cantaloupe that are ingredients in the recipes. The chronic throwing up turned into her stools turning yellow and then refusing to eat/drink, to becoming hospitalized. The second box of Nom Nom that was delivered to me was room temperature/not cold, which were also spoiled and harbored bacteria that made her sick... I explained all this to Nom Nom's not so helpful customer service team who refused to take any responsibility or reimbursement for my vet bill; which is crazy considering this whole situation is completely their fault and their food is the culprit. Nothing else changed in her life and the food was clearly what made her sick (hence the fact that she has gut inflammation and bacterial infection) which was treated with a course of antibiotics, medications and steroids. I wish I would have done my homework and looked into Nom Nom more before subscribing and feeding this to my cat. Please read all of the other 1 star reviews on Trustpilot (sharing so many similar experiences). Please stay away from this horrible company! Tons of other reviews reporting that their pets ended up in the vet, sick or worse from eating this food, on top of receiving thawed and not cold packaged upon delivery. TONS of other horrible issues on top of shady business practices. If you love your pet STAY AWAY FROM NOM NOM!!!!

I have never had a worse experience with any business in my entire life. I am not even going to start with the poor quality of the food they are hyping up on their website. The highlight of this nightmare was that they don't honor the refund policy they have on their website. This is basically fraud. When you call the customer service, you will encounter someone who tries to spin the situation as best as they can, and if you call them out on it they start talking about how they feel like they are being disrespected, and try to pull the conversation to whole another direction. It was text-book gaslighting.

I have been feeding my dog NomNom for 2 years. At first it was great. Really fresh food with lots of meat. About a year ago things really went downhill & the food is now 90% vegetables and no longer smells fresh. This is not a discrepancy with one order. It has been every order for an entire year. The food I received this week was the worst yet, with most of the bags of chicken containing 1-2 small bits of chicken and 20 chunks of sweet potato. My dog does not digest the sweet potatoes or carrots since they arent cooked enough, so whats the point in adding them? Its just cheap filler. My dog is also steadily gaining weight despite only eating NomNom (no treats, daily exercise). The amount of food in each bag varies so widely even though they are supposed to be "pre portioned". I have to weigh each meal & its just too much of a hassle when paying for convenience. I would strongly dissuade anyone from buying this food for their dog. There are much better fresh food options available with an appropriate amount of protein. Nomnom is just really expensive bags of vegetables.

The customer service is horrible. I had gotten a two week trial of this food. It got delivered later than it was supposed to and I was on vacation. I had to find a neighbor who was able to store all of the food for me. I decided not to complain though. A week and a half later I received an email that my next order shipped. While I understand this is a subscription service, I was never made aware that my next order was going to be shipping soon or that I could make changes. Customer service said you have to log on to their website in order to view this information, but who has time to constantly check the website? They also told me I received this info in a welcome email (which I didn't). Since it was over $200 worth of food and it had already shipped, I asked if they would refund me 50% since I referred a friend a few days ago. I told them I would give her name and email address so they can look her up. They did not care that I couldn't afford $230 of dog food when my freezer is already filled with their food. They also did not care that I referred a friend because I did not go through the "proper" steps of referring someone. They ended up refunding me 30%. I was extremely disappointed because they were really not willing to help me at all. I had to call and email multiple times before finally getting someone to offer me 30% back. I have used many other fresh dog food companies, but I like to try new ones every few months. I have had GREAT experience with Ollies, Pet Plate, and others. The food was ALWAYS sent on time, I always received an email before each shipment that allowed me to change the shipment date, freeze my account, etc., AND they have great customer service. When I had to call and cancel or freeze my account, they were super friendly and helpful. I got an extremely bad vibe after dealing with this company and truthfully, I don't even want to feed my dogs this food anymore. It seems like they are just worried about making money and that's it. I will definitely not be ordering from here again, and I know my friend plans on cancelling her plan too after this.