NomadinternetReviews of nomadinternet.com

I had a great experience canceling my account Sam Fash was very helpful in taking care of my needs unfortunately I went a different round for the area I am in but again Sam was great to work with Thnk you Dave Miller

I called in recently and talked to Sam Fash who helped me understand what I was paying for and help me get an extension just as I transition new jobs so I appreciate their customer support help

Today was a struggle to figure out why my internet was out!! Final David Miller showed up and became my hero!! Thank you so very!! Much! PS.. it was on my end it didn’t work lol!

David Miller has done awesome job. His people skills i would say are excellent in my opinion. When i start get a little aggravated because someone else started he understood my frustration and said just give me a chance. So right there says it all because I gave him the chance and he stuck with me till it was done. I want to thank him for all he has done.

Sam fash is the only one that fixed my problem. No one would give me answers and I was ready to find another Internet provider.

Updated to 5 stars on 6/26 and why! It works and works like a champ. I finally got in touch with Nomad support (the phone system didn't keep kicking me out), they were very helpful and we got the issue resolved. Part of the issues were my fault as I was frustrated and wanted to cancel the service before the end of the trial period. My take on what happened is it doesn't appear the package/modem/account were linked correctly initially, then when I couldn't reach customer service I wanted to cancel and initiated that process. Today customer support indicated it showed the account disabled. After we got that straightened out they got the all the pieces in sync and it popped right in (trust me I tested it with one of the slowest, most obnoxious websites I know, while tech support was still on the phone). If this level of tech support is what I can expect I am more than satisfied. Thanks Nomad Tech Support for the effort! We received the device on Sunday (6/18). Due to our schedule I couldn't setup to test it until today (Thursday). I am now about 8 hours into this whole process and frustrated beyond belief. Modem comes up, connects and then tells us no internet connection. We have tried everything and it will not connect to the internet. We have tried pinging the device, doesn't find it. WiFi portion works I can connect to the device but that is as far as I can get. I called customer service and could not reach tech support it dropped the call or just cut off. I tried using their "live person chat"...that was dismal and did not function. I called back multiple times and after about the 8th attempted phone call I finally decided to go to sales and would hold until I died or they answered. After 30 minutes I was connected to a representative but he was just a glorified receptionist taking down information and sending it off to someone to deal with, so essentially no help. I was told they will send an email about the return. I used their customer support form trying to reach technical support so far no response (that was almost 16 hours ago). I am going to get in touch with my credit card company tomorrow to see if I can put a dispute hold on the charges until I get a response. We are not neophytes when it comes to tech. We both have worked data communications and networking for almost 40 years each; we know how this stuff works and can pretty much setup and/or fix things in our sleep. If we can't get it functional - I don't know how the average customer would be able to. I really need a mobile hotspot and not just my phone in the next two weeks. As much as it pains me I am probably going to have to get in bed with T-Mobile or AT&T for one of their mobile devices - unless there is some miracle from Nomad (not holding my breath). I really like what Nomad is offering and the ability to suspend service when we are not on the road but the company has a long way to go for quality (after reading some of these comments) and maturity to support their product.

I own a small truck stop and rely on Nomad Air for reliable internet. I can easily connect all of my devices to the modem and the signal is stable. Their customer support is also excellent and always available to help with any issues.

I own a fleet of trucks in Indiana and need reliable internet to track their locations and communicate with drivers. Nomad Air has been great for me. The signal is stable and I haven't had any issues with connectivity. Plus, their customer support is excellent and always available to help with any issues.