Poor
126 reviews
Nolo for lawyersHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Nolo for lawyers is listed under Legal Service Providers.
Nolo for lawyers (nolo.com) has 126 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
Showing 83 reviews with 1 star · Clear filters
Anja
Posted
What a useless service! They claim to have real people in chat but they only respond with the same pre-written macros. Twice I already explained in chat and on online form where I need a lawyer, because the case is not in my state, but they keep sending me referrals for the city I live in.
Frances S.
Posted
Crap attorneys and the site “third parties out” the chat section & lies about confidentiality of chats to find an attorney on the Nolo.com site. No complaint process. Your information is at risk. Volunteer nothing of your details to this mess. Run to a real legal site like AVVO and stay away from this free-for-all nightmare. Omgosh and even their response below has more lies.
Response from Nolo for lawyers· Jun 2, 2023
Hello, Frances We regret to hear that your experience was a negative one. Nolo offers a wide variety of services, one of which is connecting individuals needing legal help with law firms/attorneys in their local area. We pass along your information to those attorneys but do not directly control their intake/outreach processes. The chat on our site is part of our company, not a third party. Avvo is also a company under our overall legal offering. We take your privacy seriously. To review our privacy policy, you can go to https://www.internetbrands.com/privacy/privacy-main. Section 15.8 provides instructions on how to request your information be removed from our systems. We appreciate your feedback.
Shane W.
Posted
Absolute waste of time and money. Better to save your money and just randomly call people in the phone book.
Response from Nolo for lawyers· May 15, 2023
Hi Shane, We regret you've had such a poor experience with our Nolo leads program. We deliver thousands of leads to attorneys daily, and many convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been clients for years that have grown their firms with our program. Your feedback is important as we continually seek to improve. We would appreciate the opportunity to gain further insight into your negative experience to turn it into a positive one. Please contact us at 877-248-4032 so one of our Customer Success team members can address your concerns.
ES
Posted
Horrific, but years ago was a great resource. No longer. They also sold my email address to the worst spammers!
Response from Nolo for lawyers· May 17, 2023
Hello ES, We apologize for your experience regarding our Nolo leads program. We are not in the business of selling individuals' personal information. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Your feedback is important and we value your insight, as it helps us continually improve. Thank you!
Marty A.
Posted
This is a scam. They take all your personal information and never call you back. Don't waste your time and definitely DON'T give your personal information away. They are selling your personal details. May 21, 2023 Update in response to NOLO's response: They never contacted me, they never resolved my issues, and they never put me in contact with an attorney. So I still continue to believe they are running a scam to collect individuals' information and sell it.
Response from Nolo for lawyers· Apr 13, 2023
Hi Marty, We apologize for your experience regarding our Nolo leads program. We are not in the business of selling individuals' personal information. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Your feedback is important and we value your insight, as it helps us continually improve. We would like to reach out to you to gain further insight about your experience. Furthermore, we thank you for the opportunity to turn your customer experience into a positive one. Thank you!
Leonard R.
Posted
Martindale-Nolo should be sued for defrauding consumers. This organization clearly violates California's Consumer Protection Laws and there are clearly now thousands that can attest to that.
Response from Nolo for lawyers· Mar 29, 2023
Hello Leonard, We apologize for your experience with our Nolo leads program. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who've been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms. Your feedback is important, and we value your insight as it helps us continually improve. We've reached out to you to gain further insight about your experience. Furthermore, we thank you for the opportunity to turn your customer experience into a positive one. Thank you!
Tamar W.
Posted
Nolo is targeting PAID keywords like "low cost lawyer" and "cheap lawyer" which I can provide screenshots of. However, the two lawyers I spoke with were $595 an hour (free consultation) and $375 for just the consultation. I have no idea in whose dictionary that would meet the criteria of "low cost lawyer." Maybe if you're in the 1%. These are misleading ads and lead both potential client and lawyer to waste their time. The reviews on Trustpilot say it all. Edit: in response to their response, the point is you're using these as sponsored keywords. Don't. It's a complete lie.
Response from Nolo for lawyers· Feb 10, 2023
Hi Tamar, Thank you for your feedback. We are sorry to hear you had an unpleasant experience with the lawyer directory. Our lawyer directory consists of a wide range of local attorneys that handle cases on many different topics in your area. Unfortunately, we have no control over their set fees. We want to thank you for bringing this to our attention. If possible, can you send us an email at [email protected] and include the information on the two lawyers you spoke with. We want to do our best to provide information on affordable, local attorneys. If they are not presenting themselves as such, we would like to be informed. We appreciate your feedback!
Matthew M.
Posted
FL Lawyer here (in a very large metro area). As many others said, this is a total SCAM. I was with a lead generating service that was bought out by a 2nd company, and then by M-N several years ago. The first 2 iterations brought me cases; maybe 25% were viable leads, but the number of clients signing up brought in significantly more revenue than my investment, so I was happy. Once M-N purchased the company, lead quality, sign-rate, and customer service have gone downhill. I signed a very large case (not from M-N) that took all my time. I cancelled the campaign while litigating the other matter (and cases I signed up on my own) for 2 years, not only because I was busy but because none of the leads were viable so it became a waste of money. Once I closed the big one, I figured I would give M-N another shot. Salespeople told me everything had changed - when nothing has. Leads are not viable, slim-to-no credits are given, and appeals are denied. They sold me that they changed their vetting process, but I am getting leads from potential out of state clients (where I am not licensed to practice). I ask for a credit based on it being outside of my geographic area, and then the lead is denied saying they dont have to vet the location of the case. Ridiculous. DO NOT WASTE YOUR MONEY!!! Fool me once, shame on you. Fool me twice......I feel like an idiot for actually believing they have changed their ways.
Response from Nolo for lawyers· Dec 9, 2022
Hello Matthew, We apologize for your experience with our Nolo leads program. We deliver thousands of leads to attorneys each day, and many of them convert into clients. Leads that are invalid or not part of your specified criteria are credited as long as the credit request meets our credit policy. We have subscribing customers who have been successful using our leads for sometime and have built their firms with it, so we know our campaigns work for many firms. Your feedback is important and we value your insight, as it helps us continually improve. We'd love the opportunity to reach out to you to gain further insight about your experience. Furthermore, we thank you in advance for the opportunity to turn your customer experience into a positive one. Thank you!
