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606 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Noble Pawtrait Is All About Creating Fun And Unique Custom Pet Portrait Dedicated To Help Pet Owners To Express Their Love, Affection, and Sometimes Even Their Obsessiveness, With Their Pets.
Noblepawtrait (noblepawtrait.com) has 606 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 22 reviews with 2 stars · Clear filters
cem
Posted
The quality was good and the print was great but the sizing is so odd. The medium looked more like an X-L, super baggy, the waist was more of a Large. The overall cut of the shorts was just really big.
customer
Posted
When buying the item, no deadline for receiving the package is given. This said, 3 weeks in advance to make the purchase in order to arrive on time for Christmas, were not enough. Arrived 5 weeks and half after. The reason for the 2 stars is simply cause the feedback got via email, was sort of helpful/constant. Otherwise this purchase is1star rated as this was a complete regret. You should inform the customer prior to purchase, according to its geography, what is the expected time of arrival for the item.
Dan
Posted
Ordered my item Aug 21 finally received the item today (9-27-21). Mailed my item to the wrong address the first time even though my address was provided by PayPal, apologized but didn't offer expedited shipping, told me it would be another 14-21 business days for another item to be shipped, doesn't sound too fair.
Kathryn V.
Posted
Communication issues. I originally wanted five canvases. I wish there was a confirmation or better customer service because what happened was after waiting and waiting, I wrote and asked where my package was. They wrote and said it was all on an e file, that I hadn't ordered anything on canvas (like I had thought.) And that instead of just making the three I settled on into canvases, they had me do an entire new order and ending up sending me TWO canvases and ONE 8' 10' poster. I wrote them again and asked why I had not received what I ordered. They said to order it again and ( for the third time ) and they would send me the difference. I am so bummed because quite a large number of people have asked where I got these when I posted them on my fb page and I honestly can't recommend. It was a hassle from day one and I haven't received any money back as of today's date as promised. Disappointed 😞😥😞 They have asked me non stop for a review though, so there you have it
Response from Noblepawtrait· May 11, 2021
Hi Kathryn, Thank you for your feedback. We are sorry that there was a miscommunication here. Your first order #16015 was 5 Digital Download. Normally, our policy doesn't allow us to change them to canvas. However, in order to meet our customers' satisfaction, we have offered you the option to upgrade your order, even the partial refund. If you want 5 canvases, please choose 5 canvases when you reorder with us. Your newest order #16592 contains only 3 physical products, which is why we cannot send you 5 canvases. You can always use our Digital Downloads of your order #16015 to print them by yourself at any printing shop in town, which is more convenient because you don't have to wait for the shipping. Once again thank you for your feedback. We will try our best to improve our services. We would also like to apologize for all the inconveniences, and we hope to have chances to serve you better in the future. Best regards,
LOLA W.
Posted
I am a little disappointed that I don't have my portrait yet but it isn't the fault of Noble Pawtrait. They sent it out in a timely manor but UPS lost it. Noble Pawtrait was good enough to do another portrait at no charge and I see it got sent out today. I sure hope this one makes it here. I appreciate them doing another one for me at no cost and I'm anxious to see it and give it to my friend for her birthday, even though it will be late now because of UPS.
Response from Noblepawtrait· Apr 6, 2021
Dear Lola, We have received your review. Your reprint is in production at the moment and ready to be shipped in the next few days. We have been trying our best to assist with your order. Once it is confirmed as lost, we are happy to send you the replacement at no cost. We feel bad that we did not meet your expectations, however, it's a bit unfair holding accountable for us only since UPS is responsible for the shipping process of your artwork :( Customers' satisfaction mean a lot to us and we do take every feedback seriously. Please allow a couple of days for your artwork to be processed and shipped out. Thank you so much for your understanding and patience. Noble Pawtrait Team.
Sam
Posted
Product was good, customer service, delivery timescales and support were all abysmal
