Nine Line ApparelReviews of nineline.com

The quality is horrible and they say material made in China!! Company is deceiving and just all around horrible! After washing them one time they look like rags, so now we literally use them as rags for our toilets and floors!

Initially working with one of the reps to create custom unit shirt went well and consistent communication. Design submitted. Proof was done up and sent for approval prior to ordering. The proof was exactly how we wanted and the color scheme matched on multiple computer screens. However, when the shirts arrived, the colors were off drastically on both styles of shirts. Reached out to the company and took a few times trying to get a response (only after I called in directly). Was told to take pictures. Did so in bright lighting with multiple printouts of the logos and their color scheme that was included on the proof. They showed the colors did not match and were lighter. Sent them to the company. was told best they could do is either a discount in next order but they couldn’t do a full reprint for free. So we spend $3500 on shirts that don’t even match colors on design and proof. Defeats the purpose of approving a proof. If you screw up you’re responsible. Don’t charge the person more money for reprint. What kind of business are you running? Will never order from them again. Anything to make a buck these days.

Placed order Oct.8 2021. Still haven’t received it Dec 9

Almost 8 weeks order has been in, and nothing! I’m canceling and hope to get my money back!!! I thought I was buying from a veteran and USA made. Don’t buy!!

ABSOLUTELY HORRIBLE! DO NOT TRUST THIS COMPANY. I HAVE HAD MORE THAN ENOUGH WITH THEM. ADVICE TO EVERYONE, COMPLETELY STAY AWAY FROM DOING BUSINESS WITH THIS COMPANY!

The company is horrible. Everything you purchase ships from a Chinese-made counterpoint and the products is garbage. Don't waste your money! I even received a call from a female associate in a voicemail telling me to call her back to hash it out because I said their products were garbage.

I placed an order on August 27, it’s October 12 and I still don’t have it. I called on October 1 and it was supposedly shipping out that day. Called again today and it was just picked and will ship today. We’ll see if that is true. Can’t cancel either. The worst thing is they charge you at the time of order not when it’s shipped like most legit businesses do. DON’T WASTE YOUR TIME AND MONEY ON THIS COMPANY!

I would give 0 stars if this would let me! I placed an order almost a full MONTH ago, with the understanding that it can take 7 business days before it ships---that's fine, I planned ahead. I received no communication at all in the process, I had to call 3 TIMES to check the order status and kept being told that "it was being escalated to a supervisor" and "will be shipped out ASAP". Finally, on the 17th business day (24 actual days since I placed my order) after receiving nothing but a confirmation email, no response from the "supervisors" in over a week, I called again and was told that one of the items is out of stock and that is why it hasn't shipped. No one could tell me this in my 3 other phone calls over a 3 week span of time??? They took my money instantly, but couldn't bother to respond and say "Hey by the way, we don't even have what we sold you....sorry!". WORST CUSTOMER SERVICE EVER, do not buy from this company. You will be lucky to get what you order, after you wait a month to try to give them the benefit of the doubt. This was for a birthday gift for my fiancé, thanks a bunch Nine Line! This is not at all a reputable company, now I'm stuck the day before his bday scrambling to get a back up gift. This business should be shut down, I wish I would have looked at all the bad reviews before I bothered ordering.