Nick's BuildingReviews of nicksbuilding.com

Total fraud. Do not buy from this so called "custom manufacturer". You will be deceived and completely ripped off. This company should no be allowed to mislead people into the lack of standards and low quality of their products. Customer service will not help you and give you the run around until you are exhausted. The owner DARED me to request a refund through my bank. NOT WORTH IT! BUYER BEWARE!

I am building a Timber Frame Guest Cabin on my wooded property in South Central Indiana. Last fall I ordered a deluxe Mahogany door from Nicks. Cost including delivery was $5750. As the project progressed, I recently ordered interior doors. Cost including delivery $5340. Shortly after I placed the order I discovered that Nicks double charged me, which had to be corrected. So total business from me = $11,000. Nicks sent the doors, but my builder informed me that the order was short three wood jams for the two sets of bi-fold closet doors. On Sept 23, I called "John" on who was my primary contact on this order. The builder was by my side. We discussed the shortage. John said "I'll take care of it immediately and expedite the three pieces to the job site." Several times I checked with my builder and I asked him if he received the jams. No. Yesterday (Oct 4) I finally decided to contact John and asked why the pieces were not delivered. John was not available, but I left a message on his phone and also emailed him. To my surprise, John did not contact me. Rather "Dave" who is the service manager called. I called him back and Dave insisted that Nicks was not at fault. In fact, he blamed me saying that I authorized the order and they sent what I ordered. Sorry, but I'm not an expert on doors and door jambs and I consulted with John over the phone regarding what I needed. I challenged Dave saying why did John not take care of the issue like he promised 10 days ago. No answer. Why was Dave now handling the issue when all my contact was through John. Answer "Because I am the service manager". I told Dave I have a hard time understanding why they would not send the three wood pieces when I had done over $11,000 business with his company. His response: "Do you expect me to eat the $50 shipping charges with UPS?" His tone was unprofessional, rude and not at all customer focused. I asked him who in his management chain can I raise this further. He said "no one". He then threatened to hang up on me. I hung up, then called the main number and asked for John. After a brief wait, Dave came back on the phone. And I heard John speaking in the background! I hung up on Dave, sent John an email, and told him he was a coward since he promised me the followup which he did not do and now would not contact me by phone or email, turning the issue over to Dave to handle. I called my contractor and he will make the door jambs I need. This is the worst customer service I have experienced in a very long time. Nicks may produce quality doors, but their faulty billing and rude customer interactions with me should serve as a warning to other customers to take your business elsewhere!

Door was delivered with no visible damage. Contractor installed door with precision. One problem, the vented side light wouldn't open. Made several calls to customer service, was told your problem you fix it. When a door costs $ 6,000, it should work as advertised. Don't spend your hard earned money with this company, because they don't care about the customer, once they have your cash. Jim B.

Do not buy a door from Nick’s Building. They are fickle with contracts. Nick’s built us a very pricey custom door and it arrived damaged. Per the contract, we crated it back up and shipped it back to Nick’s. We were then told that the “boss” said to make us a new door, but one week later they told us the other “boss” unilaterally cancelled our contract and refunded our money. No explanation was given after I requested a conversation with an owner; the owners don’t return calls. We are out hundreds of dollars we paid an installer to remove the old door, uncrate the new door, discover the damage on new door, then reinstall my old door. They don’t care.

Great materials bad quality control and lack of customer service. After communicating for over a year about an issue I was told read the warranty. In this case you are to fully inspect the doors before instillation or painting or staining. The doors looked great but the area I did not inspect was the boring for the latch that holds the door closed is inserted into door . I did not notice that the door opening on the edge of the door, where you install spring loaded latch, had been bored 125 thousands or 1/8 inch to big. This cause a gap all the way around the metal latch have a gap and also made the support edges very thin and susceptible to breaking. Did I look at the doors before loading them in the trailer yes. Did I have a set of calipers to check the opening for the latch no and to be honest you would think something as standard as that bore would never be an issue. By the time it was discovered the doors were already installed so I spoke to Dave (nice person but according to John is not empowered to do anything but be nice) who gave me some suggestions on how to repair then for the next year said they would probably do something to help with the cost I incurred to make repairs and repaint. When I talked to John, yesterday, he said basically it was my fault for not inspecting the door completely and that read the warranty and have a nice day. He did say maybe they could do something in the future by discounting on a new order but on these door just sell them on craigslist. In the future, I would have more respect a company that would not lead you on for a year plus and just say we make bad product and we don't care because we have good attorneys that know how to insure the end customer get stuck with our mistakes. Do I believe they make a good product, yes but when a company makes a mistake they should stand up and do what is right.

Highly DO NOT recommend this business. 5K new wood exterior door has water intrusion after the very first rain. The installer confirms the product is defective, improperly waterproofed and sealed. Leaks by the glass panels, leaks by the wood panels. No customer service gesture/solution offered of any kind, claims the insufficient overhang versus the apparent inferior product. No way to contact the management instead being told by customer service they will hang up on me if I were to talk to them anyways. Run arounds for 2 weeks to be able to address this with anyone. Ultimately will be pursing legal action.

DISAPPOINTED Order # 17450 I was searching the internet for a round top entry door. I found Nick’s Building Supply; they had doors for quick ship. We saw a door that would work for our needs. We called Nick’s and asked about said door and shipping to our zip code. 1st quote was $1.100. I then called again, and shipping was reduced to $900. During my 3rd conversation with Nick’s I spoke with Elizabeth and shipping cost was reduced to $500. The total cost of the door with shipping was $3,420.12. I called Elizabeth and confirmed the door order. She shared she would confirm availability with the warehouse. I discussed possible concerns I had with Nick’s including knots, warping with the weather conditions, shipping logistics. After following all the instructions about shipping the door arrived. The door arrived in a container that was partially opened. After being assured the container was bullet proof, and put together with ring shank nails, it was stapled. Upon inspection, it was obvious the jam was damaged. One side of the jam had been removed and replaced, the glue had not been removed and the wood had not been stained where it was sanded. The jam is split up about six inches where the weather stripping inserts. The jam also has four holes in just above the threshold on each side. At no point in my multiples conversations with Elizabeth was I informed that the door I was purchasing was marked CL (clearance), which I now know after speaking with Dave is sold “As is”! We were then informed by Dave that the door had been a Demo Door. There was nothing in the contract about “As is” condition nor on the order form. I shared with Dave that I would never buy a door for $3,420.12 in “As is” condition without inspecting it first, which was impossible since we live 3000 miles away. Dave’s response was that the door was marked down $500. I now have to bear the cost of the repairs along with the hassle. This situation is nothing short of fraudulent. The advertised picture shows note of the defects, nor was there any indication that the door was a demo or sold “As is”.

BUYER BEWARE. Worst experience. Door purchased in August 2019. They were 6 weeks late on their delivery and I had to reach out to them repeatedly for updates. By the time they called to deliver the door, snow was on the ground and we couldn’t install the door. [We had to patch the areas we cut out inside our house for the door, which went in storage in their warehouse... for months.] Then, with little warning we had to take delivery due to the virus, and we even had to take the 400 pound door off the truck ourselves!! They get a ZERO for customer service, all the way around. They took our $5,000 REAL quick, but they were in no hurry to deliver. When installing, we found out they did not even drill the holes for the flush bolt. If I were the owner(s) of this incredible product, I would fire everyone in sales and customer service and get some professionals in there who have some class and maturity. These people are NOT representing your product or your company well!