NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact reviews

Showing 94 reviews with 5 stars · Clear filters

Dan E.
Posted Sep 17, 2019
Things have been great
Things have been great Platform allows for a lot of customization
Response from NICE inContact· Oct 1, 2019
Dan - Thank you for your 5-star rating!
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Jake W.
Posted Sep 17, 2019
Easy to use and very user-friendly.
Easy to use and very user-friendly.
Response from NICE inContact· Oct 10, 2019
Jake, thank you for your very positive review.
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Kim T.
Posted Sep 17, 2019
Great system
Great system, easy to use, great support.
Response from NICE inContact· Oct 10, 2019
Kim, thank you for your great rating.
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Leo B.
Posted Sep 11, 2019
Good system compared to the ones we…
Good system compared to the ones we used before (Aspect and Genesys). Convenient interface. Great support.
Response from NICE inContact· Sep 18, 2019
Hello Leo. We appreciate your comments. Thank you!
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Katie W.
Posted Sep 11, 2019
We love Nice inContact
We love Nice inContact. It has been an incredible change for our company. We've seen faster turnaround times, quicker resolutions, and ultimately our own clients are happier.
Response from NICE inContact· Sep 18, 2019
Katie, thank you for the review. We are happy to hear our solution has played a big part in your customers' satisfaction.
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Brandon H.
Posted Sep 11, 2019
Trust Pilot Review
No complaints!!
Response from NICE inContact· Sep 18, 2019
Thank you Brandon!
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Alvin L.
Posted Sep 11, 2019
NICE InContact the best
Hello, I wanted to write a review on the platform NICE Incontact. This is one of the best phone systems I have ever used. I LOVE how it integrates with Salesforce and spice CRM! The reporting is robust and detailed. I am a call center director and I love this platform. I have used genesys and many others and this is by far the best! Thank you Incontact for making my job easier.
Response from NICE inContact· Oct 10, 2019
Thank you for your review Alvin. We are happy to be contributing to the success of your business and making your job easier.
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L.Davis
Posted Sep 11, 2019
Communication from company
Communication of upgrades, issues, outages, etc. has been top notch. I never have to wonder what the status of the software is.
Response from NICE inContact· Oct 10, 2019
Hello and thank you for taking the time to let us know about your positive experience with CXone.
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