Urtopia EbikeReviews of newurtopia.com

The kickstand on my Carbon Joy sits close to the ground when in the upright position. Going over curbs it hits the curb and scraps the kickstand feet. Called support and they quickly shipped a new kickstand free of charge.

Since 2015, I have converted 6 bikes into EBikes and the 2 that I own are still running tremendously well. My conversions were by swapping out the Bottom bracket with a BBSHD Bafang Motor creating a 1500 Watt powerhouse. Coupled with a 20Ah battery - that makes for a very strong and reliable Ebike - BUT HEAVY. For years I have considered buying a commercial ebike but all options had shortcomings and none were carbon fiber until Urtopia. I had issues transitioning from mid motor to rear hub power until I tried one. The planetary gearing and mineraturation of the technology have achieved a very effective 90NM torque and 1250W peak output achieved the power I wanted to climb hills. The enclosed Samsung lithium batteries provide convenience and peace of mind it is not going to catch fire AND RANGE. I like to bike centuries and this enables my wife to join me with a quick charge top up at lunch. The Carbon Atom seat has a spring suspension cushion and the front fork is beefy so we can ride single track mountain biking. I wanted to wait for a manufacturer would implement a belt drive but I came to the conclusion that a beefy 8sp chain is superior because it can be fixed anywhere unlike a belt drive. Controls are intuitive and don't require pages of menus to navigate. A strong headlight and integrated dual tail lights into the frame provide excellent night visibility and turn signalling. Competitors often use cheap underpowered headlights and rarely offer a proper tail light visibility. Assembly took me an hour or so with assistance from a 16oz hazy double IPA. Hydraulic brakes were already centered and didn't need adjustment - KUDOS for the massive 203mm front disc for stopping power. Adjustable front stem allowed my wife a more upright posture. I enjoyed personal interaction with the support team that fast tracked sending me this bike for an upcoming 400 mile ride. Not much more I could say but Thank you Urtopia - extremely well done - I made this review voluntarily without compensation.

My interaction with the customer service concerning an email marketing offer was taken care of in a timely manner and to my satisfaction. Response was very timely and professional.

have several Urtopia bikes. love them all. their service responds quickly and answers all questions fully. A winning bike from a winning company. richard fine

My wife I purchased urtopia bikes and we love them! They make going up hill easy. The service has been extremely exceptional. I lost a part on one of the bikes and emailed urtopia and they sent me an extra part at no cost. That type of service is almost none existent these days.

Reece was very helpful in two separate accommodations with my new e bike through Urtopia. First, it was awesome to receive a backrack for the bike after the purchase - which was free. And then, after I awkwardly folded the bike the wrong way to put in my car (and it snapped off the bracket that supports the front headlight! - ugh :( ), Urtopia sent a new bracket. (The tech was very helpful at the place I bought it in MA, B&B Bike, and had put on the rack, and also offered to replace the bracket.) Although I'd offered to pay for the piece that I broke, Urtopia sent it free of charge. So far, I am loving my new ebike! My knees really appreciate it on the hills that make it harder for us older folks. Back to biking again. :)

The support has been stellar and the bike is awesome. I love how light and smooth and stable it rides. I highly recommend this bike.

Bike is great. Half the weight of my Mtn Bike. We live in central pa where the roads are quite hilly. The Urtopia makes the hills rideable. I drive it to work every nice day.