Jill D.
Posted
Placed the order on 12/4 for a…
Placed the order on 12/4 for a Christmas gift and it still hasn’t arrived. Would definitely never order from this company again. The order arrived on 12/29 and was broken. I sent a video to show that it wouldn’t turn on and they said they would send a new one. I just asked for the tracking number for the new one and they sent me my original tracking number. They have not even sent a new product out. I have requested a refund.
Response from Nervilabs· Jan 8, 2026
Hi Jill, please accept our sincerest apologies. Although your order was delivered on the 30th, we hate that we missed the holiday deadline for your gift. A massive surge in December orders combined with holiday carrier delays caused a perfect storm for our small team. We have sent a gesture of apology to your email to make this right, as this is not the experience we want for our customers.



