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44 reviews
NervilabsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Nervilabs, we understand chronic neck pain because we've seen how it quietly steals your quality of life—disrupting your sleep, limiting your movement, and forcing you to live around constant discomfort.That's why we created the Cervical Relief Pro: a professional-grade cervical traction device that addresses the root cause of persistent neck pain, not just the symptoms.What Makes Us DifferentMost neck massagers only work on surface muscle tension, providing temporary relief that fades within hours. The Cervical Relief Pro uses biomechanically engineered cervical traction—the same method physical therapists use in clinical settings—to gently decompress the discs in your cervical spine and take pressure off compressed nerves.This isn't just another massage device. It's cervical spine restoration technology designed around the natural 26-degree curve of your neck, combined with therapeutic heat to increase blood flow and accelerate healing.Real Relief That LastsOur customers report feeling pressure release within 15 minutes of their first session. Within days, they notice reduced pain. Within weeks, many experience the kind of lasting relief that lets them sleep through the night, work without constant discomfort, and move freely again.Our CommitmentWe believe everyone deserves access to professional-grade treatment without the $150-per-session price tag of clinical traction therapy. That's why we offer a 60-day money-back guarantee—because we're confident the Cervical Relief Pro will deliver the lasting relief you've been searching for.Welcome to real cervical restoration. Welcome to Nervilabs.
Nervilabs (nervilabs.com) has 44 customer reviews on Rated Honest, with an average rating of 1.5 out of 5.
Showing 36 reviews with 1 star · Clear filters
Jen
Posted
I ordered the back massager with them on 12/9. Their generic tracking that shows to my town (but not my exact address) shows it was delivered but it never was. For weeks they've told me they're contacting the shipping company but they just talk to circles and don't actually help. I would avoid ordering from them.
Jim J.
Posted
Unbelievable! They said they would honor my request for a full refund if not received by Jan. 13th. That hasn’t occured! Checked tracking and said it was delivered on Jan 23rd to my local post office for pick up. Post office says its on hold for fraudulent postage and if I wanted it, a cost of $10.95 would have to be paid. So much for prompt and free shipping. To make matter worse, I am traveling and have to have a family member follow up with the post office to rectify the issue. Total BS! Nervi offered a discount for additional products following my first review but why would anyone trust them any further following this fiasco and terrible customer service?
Susan S.
Posted
Ordered1-13-25 never Very disappointed. received order.
Tammy E.
Posted
I ordered this item at the end of December and received a notification 2 weeks later that it would arrive in 3-4 days. The tracking keeps showing it in NY (JFK) and saying operation complete awaiting transfer. It is now hard to believe that the 4.7/5 review is possible! So disappointed!
Jay
Posted
I placed an order on December 17th I never received any email confirmation or order number and as of today 1- 20 -26 I still have not received my order
rwsearsdooley
Posted
Order #4797 confirmed. That was on 12/26/25 still haven't received it. The information for tracking doesn't tell me anything. I really wanted to give it a shot, My neck and shoulders hurt so bad. Now I wished I had never ordered it.
M L.
Posted
It’s been A MONTH and I still haven’t gotten my order. Like their site said, it did ship in one day…or at least it said it did. Wtf.
TA
Posted
I received the product and did not like it as it hurts my neck. I was guaranteed return and they email back trying to avoid giving me return instructions and now they have not responded at all with any return information. Beware !!! Scam company.
Response from Nervilabs· Jan 12, 2026
we are so sorry to hear about your experience. Our device is engineered for PT-grade cervical traction, which can feel intense during the first few sessions as it works to decompress the spine at a 26-degree angle. However, we never want you to use a product that causes you pain, and we stand 100% behind our 60-day money-back guarantee. Please check your inbox immediately; we have escalated your ticket to ensure you receive the return instructions today.
