Excellent
81 reviews
NerdurbanityHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Swanton, Vermont, Nerd Urbanity is a veteran-owned small business that offers a diverse range of high-end collectibles and premium action figures at competitive prices. Established in 2021, our 5-year online fulfillment facility operates strictly out of Swanton, VT 05488. Our objective is to provide top-notch customer service, transparent calculated shipping, and secure domestic delivery for collectors worldwide. Please note that our Swanton headquarters functions solely as an online fulfillment center; we do not feature a walk-in retail showroom or local pickup options.
Nerdurbanity (nerdurbanity.com) has 81 customer reviews on Rated Honest, with an average rating of 5.0 out of 5.
Showing 80 reviews with 5 stars · Clear filters
David Hayes M.
Posted
Ordered an import figure. Shipped fast and came in mint condition. Great communication. Would definitely order from them again.
Response from Nerdurbanity· Aug 31, 2026
Thank you for the great review! We appreciate you choosing us and look forward to helping you again.
Bo
Posted
All of my nagging questions about a delayed preorder have been answered promptly.
Response from Nerdurbanity· Aug 31, 2026
We’re glad we could provide you with a positive experience. Thank you for shopping with Nerd Urbanity!
Ethan
Posted
Overall I had a positive experience ordering from Nerdurbanity. I've only ordered one item so far but my overall experience was good and my item arrived in good condition. When contacting customer support for an update I received a prompt and thorough response, not just a standard canned response that doesn't provide any real update like many larger companies do. I will definitely give them my business in the future when they have an item I'm looking for.
Response from Nerdurbanity· Aug 31, 2026
Thank you for your support! We’re always happy to help fellow collectors find something great for their collection.
Isaac
Posted
Great place to shop for toys. I’ve ordered at least 4 times. This last order I was sent a mangled box. The shipping box itself was not damaged. I am an in box collector but for this one I was planning on opening, so no big deal but worth noting. UPDATE: I was contacted personally and the owner was very nice to offer a resolution. This goes a long way for me. Nerdurbanity will continue to have my business when I’m in the market for a new toy. Thanks!
Response from Nerdurbanity· Apr 8, 2026
Hi Issac, I am very sorry to see what happened to your item, and I truly appreciate you taking the time to share your feedback. We’ve reviewed the delivery details along with the delivery image and this is absolutely not to our standards and well be refunding your shipping. Upon reviewing the photo, I did notice the yellow carrier label on the package, which is typically applied during transit when a package has been flagged for handling. It does appear the parcel may have experienced some pressure or impact along the lower side during delivery. That said, we take full responsibility for ensuring your order arrives in the best condition possible. We will be documenting this with our shipping partner and reviewing our internal packaging methods to further strengthen protection moving forward. Your feedback is genuinely appreciated and helps us continue to improve. Best Regards, Nerd Urbanity Customer Support
Jayson G.
Posted
Great customer service and swifty response
Response from Nerdurbanity· Aug 31, 2026
Thank you for trusting Nerd Urbanity with your order. We hope you enjoy your purchase and visit us again soon!
customer
Posted
Item Arrived in great shape due to go a good packing job.
Response from Nerdurbanity· Aug 31, 2026
It was a pleasure having you as a customer. Thank you for supporting Nerd Urbanity!
Spidey
Posted
Amazing company! Customer service is A+. The owner is really passionate about what he does and takes great care of his customers. This is a great company to support!!!
Response from Nerdurbanity· Aug 31, 2026
Thank you for the wonderful feedback! We appreciate your support and hope to welcome you back soon.
R A.
Posted
My items arrived as described with quick shipping and very good packaging. Look out for their sales events. I believe the owner is veteran and I totally support them
Response from Nerdurbanity· Aug 31, 2026
We’re happy to hear you enjoyed your experience with us. Thank you for choosing Nerd Urbanity!
