Average
1,078 reviews
NebrooHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 667 reviews with 5 stars · Clear filters
Macca
Posted
Patricia was able to take care of our return in a friendly and efficient way.
Response from Nebroo· Jul 17, 2026
Thank you for your kind feedback! We're delighted to hear that Patricia was able to assist you with your return in a friendly and efficient manner. Providing a smooth and positive customer experience is always our goal. We'll be sure to share your kind words with Patricia. Thank you for choosing Nebroo—we truly appreciate your trust and support!
Jennifer
Posted
I was not a happy consumer when I first received my hearing aids. They did not work and I tried to reach out to customer support by email and by calling customer support. I was on hold the first time for an hour and gave up. I was furious. I tried to use the hearing aids multiple times to no avail. I finally tried calling customer service again. After 2 hrs a lovely lady named Maria answered and listened to all my complaints. All I really wanted was an address where I could send the hearing aids back and get a refund. After much discussion we deduced the first hearing aids were defective and Maria was able to offer a solution I could agree to. She was sending me another pair and gave me her name and phone number so when they arrived I could call her directly and she would talk me through setting them up. I received the second pair promptly and they work great. My suggestions for improvement would be to make the broken link at help.nebroo.com work, and to hire more agents like Maria K to answer the customer service line quicker.
Response from Nebroo· Jul 17, 2026
Thank you for taking the time to share your experience and update us on the outcome. We're truly sorry for the frustration you experienced trying to reach our support team and for receiving a defective pair of hearing aids. We understand how disappointing that must have been, and we sincerely apologize for the inconvenience. We're delighted to hear that Maria K took the time to listen to your concerns, found a solution that worked for you, and personally guided you through the process. It's wonderful to know that your replacement hearing aids are working well and that your experience ultimately ended on a positive note. We also appreciate your thoughtful suggestions regarding the support website and expanding our customer service team. Feedback like yours helps us continue improving, and we'll be sure to share both your compliments and recommendations with our team. Thank you for choosing Nebroo. We truly appreciate your patience, trust, and support!
Ray M.
Posted
Maria was very nice and very helpful for the information I needed. I really appreciate her assistance.
Response from Nebroo· Jul 17, 2026
Thank you for your kind words! We're delighted to hear that Maria was friendly, helpful, and provided the information you needed. It's wonderful to know that her assistance made a positive difference in your experience. We'll be sure to share your compliments with Maria. Thank you for choosing Nebroo—we truly appreciate your trust and support!
Candy
Posted
I had sent several emails to Nebroo with regards to an issue I was having. They responded promptly but we were not making any progress. Today, I got a phone call from them and I worked with a lady named Maria. Maria was soooo patient and had to call me back after a reboot of my phone. All was done with professionalism and courtesy ! Thank you, Maria, for your kindness and your expertise in getting me up and running.
Response from Nebroo· Jul 17, 2026
Thank you so much for sharing your experience! We're delighted to hear that Maria was able to resolve your issue and get everything up and running. Her patience, professionalism, and dedication to following up after your phone reboot are exactly the kind of service we strive to provide. We'll be sure to share your wonderful feedback with Maria—she'll be thrilled to know her kindness and expertise made such a positive impact. Thank you for choosing Nebroo. We truly appreciate your trust and support!
Thomas B.
Posted
Quick response, and extremely helpfull support from team member Maria Klhea in getting my lost order information.
Response from Nebroo· Jul 17, 2026
Thank you for your wonderful feedback! We're delighted to hear that Maria Klhea provided you with a quick response and was extremely helpful in locating your order information. Delivering prompt and reliable support is something we strive for every day. We'll be sure to share your kind words with Maria Klhea—she'll be happy to know she made a positive impact on your experience. Thank you for choosing Nebroo. We truly appreciate your trust and support!
Christopher C.
Posted
My previous aids cost over $6,000 and honestly these perform better in everyday situations. The background noise reduction is especially good. I can have a conversation in a busy room without struggling to focus on the speaker.
Response from Nebroo· Jul 17, 2026
Thank you so much for your fantastic review! We're thrilled to hear that your Nebroo hearing aids have exceeded your expectations, especially compared to hearing aids you've used in the past. It's wonderful to know that the background noise reduction has made conversations in busy environments much easier and more enjoyable. Thank you for choosing Nebroo and for sharing your experience. We truly appreciate your trust and support!
BONNIE K.
Posted
Larry was able to help me with all my questions. He was very patient & helpful. I am a senior & not real competent with the internet. I would hope to get his help with these new hearing aids, should I need further assistance.
Response from Nebroo· Jul 17, 2026
Thank you so much for your kind review! We're delighted to hear that Larry was able to answer all of your questions with patience and care. We understand that learning new technology can sometimes be challenging, and we're glad he made the process easier and more comfortable for you. We'll be sure to share your wonderful feedback with Larry. If you ever need additional assistance with your new hearing aids, we're always happy to help. Thank you for choosing Nebroo. We truly appreciate your trust and support!
Alvin S.
Posted
I had a technical issue on 7/11 and Travis was outstanding in resolving the issue.
Response from Nebroo· Jul 17, 2026
Thank you for sharing your experience! We're glad to hear that Travis was able to provide outstanding support and successfully resolve your technical issue. Providing timely, knowledgeable, and helpful assistance is exactly what we strive for. We'll be sure to share your kind words with Travis—he'll be happy to know he made a positive impact. Thank you for choosing Nebroo. We truly appreciate your trust and support!
