neakasa.com Reviews | Read Customer Reviews of neakasa.com

neakasa.com Reviews | Read Customer Reviews of neakasa.com

neakasa.com reviews

Showing 152 reviews with 5 stars · Clear filters

Will B.
Posted Apr 25, 2026
I absolutely love Neakasa
I absolutely love Neakasa - fantastic products. MUCH better than the other ones out there. Cats love it and actually use it.
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CHL
Posted Feb 18, 2026
I purchased the Neakasa self-cleaning…
I purchased the Neakasa self-cleaning litter box for my Maine Coon cat. Since he's so tall, he needed the open top box. This has been a game changer for us, and I highly recommend it. It's well worth the price because it saves my time and eliminates odor. I purchase replacement bags from Neakasa, and they're conveniently delivered to my door.
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Axel H.
Posted Jan 12, 2026
Great after sales service
I made my initial order in January of this year, The unit I received was damaged when it arrived and didn't work as promoted. However Neakasa has been so kind and helpful in resolving the issue. New unit will be shipped free of charge. Very good customer service and very kind and fast with replying to my emails.
Response from neakasa.com· Jan 22, 2026
Dear Axel, We're very sorry to hear about your experience and sincerely apologize for the frustration caused by the return process. We would like to clarify that we do support a 30-day return policy, as outlined in our Return & Refund Policy: https://neakasa.com/pages/return-refund-policy. In addition, we also support returns and refunds within the EU. Anyway, our after-sales support team has already reached out to you via email to help resolve your case. If you haven't seen our message, please kindly check your inbox, including your spam or junk folder. If you still need assistance, please feel free to contact us directly at [email protected] with your order number. We'll review your case carefully and do our best to provide a satisfactory solution. We truly value your feedback, as it helps us improve both our products and our customer experience. Best regards, Neakasa Center
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Rachel P.
Posted Jan 1, 2026
Love it.
We love this device. It’s made clean up so much easier. Totally worth it. I highly recommend.
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Rakesh S.
Posted Dec 25, 2025
I am satisfied from this service.
I am satisfied from this service.
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boca J.
Posted Nov 19, 2025
muy bueno me gusta la pgina
muy bueno me gusta la pgina
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Tim O.
Posted Nov 1, 2025
Employees were lovely to work with
Employees were lovely to work with. They asked for pictures of our issue....and then immediately provided us with a replacement for the defective part no questions asked. Nice to see a company standing behind its product (which we love by the way!).
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Kathryn
Posted Nov 1, 2025
Love this litter box
Love this litter box. So clean and efficient. My cat loves it
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