Naturally FreeReviews of naturallyfreeinc.com

Would give 0 stars if I could. Total scam-avoid! Ordered & paid for products which were never sent. Won’t respond to emails. Sham of a company & site. Awful that these scammers exist.

Fake website! (Other reviews are probably fake too) Will take your money and never send you product. No way to contact them, and their number is fake too.

Scam. They Ignore your email trying to return..

Their coconut-free (hard to find!) products are soooo good, but their customer service is practically non-existent. I had to shame them on social media to get my moldy hair gel replaced, and watch out for their check-out system. I was offered free shipping THROUGHOUT check-out for my 1 item, then after paying, received a receipt with 7.99 shipping tagged on (I NEVER pay for shipping, so this one stings.) I immediately wrote for them to cancel the order but, surprise surprise, a few weeks later I got notice that it was shipping. Such a shame because I'd buy more often if they were more trustworthy.

Their website lies, saying that they offer free returns. However, if you want to initiate a return, you will receive no reply.

I placed my order on September 17, 2023. I received followup only after numerous attempts to reach out. My order was received on November 20, 2023; 8 weeks post my order date. Fast forward, after receiving the product, the Watermelon Curl Defining Hair Gel, molded after 7 days. I hadn’t opened the product nor used it yet. I shared my experience with customer service and no one responded or tried to provide assistance. Needless to say, I was very disappointed and felt my business with them was not valued as a customer.