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237 reviews
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nationsbenefits.com is listed under Pharmacy & Medicine.
nationsbenefits.com (nationsbenefits.com) has 237 customer reviews on Rated Honest, with an average rating of 1.2 out of 5.
Showing 219 reviews with 1 star · Clear filters
Sharleena F.
Posted
Agree with all the worst reviews! July 4, 2023, was unable to logon to the site and a representative advised I had to re-register. Tried that and was denied. I called back and the rep advised they do not know when or if it will be up AGAIN!!!! It is July 12, 2023 and still unable to enter site. Going to call my insurance provider and report this.
Mama S.
Posted
Nations Benefits can not compare to the previous supplier, Walmart. For 76 dollars worth of tiny, tiny, sample size items. The order shows up quickly in a tiny, tiny box. Did I say tiny enough times yet? The mouthwash is so tiny, you have to spit it back in the bottle or else you run out in two days.
Maureen S.
Posted
As a long time Medicare Advantage member of Anthem Blue Cross/Blue Shield, the choice to move to Nations Benefits as an OTC provider has been a horrendous experience time after time this year! The mynationsbenefits app is not easy to navigate; their website is down; product choices are at an exorbitant price and only include off brand items. I would suggest that Anthem Blue Cross/Blue Shield give members another FLEX card for a provider of their choice for their OTC items annually. I am seriously considering changing providers for our household in 2024. Tired of Nations Benefits poor performance.
John F.
Posted
Still waiting since March for them to complete first order. Card is supposed to work at Walmart but it didn't. Supposedly their system was down again. Drove 200 miles and still couldn't use card. Can't use card at Walmart online. The one star reviews seem to say it all.
brenda K.
Posted
YOU'LL BE SORRY! NATIONS IS THE WORST EXPERENCE OF MY LIFE. THEY ARE NOT CAPABLE OF TELLING THE TRUTH, AND AS FAR AS CUSTOMER SERVICE GOES....THEY SHOULD ALL BE FIRED. THEY ARE LIERS AND SCAMERS...
Shirley B.
Posted
I was going to leave a review but after looking at everyone else's there is no need. I'm just going to say "what they all say" This company and whoever thought this up and took away online shopping is a moron.
Tazmont D.
Posted
It's absolutely ridiculous they think 300 on food is going to last quarterly for 4 months absolutely ridiculous. I definitely want out of this absurdity! Definitely not worth it.!!! I know friends that have different extra benefits and they help Monthly. Trust me I'm definitely calling the other extra benefits place Today. What a crock of Crap!!@
Mary a M.
Posted
The first order was shipped without packaging items were beyond useable because they were destroyed in transit. We're talking dented tomato cans (which cannot be used) to the point that they were bent in half. The packing tape is the light packing tape you use for small mailers, so no support there for a 15 lbs box. Body cream everywhere. Now, this last order they substituted items that had to be given away. If you have severe allergies you just can't take whatever they want to send you. We are on this program because of MEDICAL NEED and REASONS, not because it is a "food and DME bank." I was told that the oil they substituted for "Olive" Oil spray, ($7.00 each I should add when the stores average cost (I checked) for 5 oz is $5.99 tops. I was sent Canola Oil. Who knows what the next order will do? I can't use it. It was given to the food bank for someone who can. They don't consider medical conditions or even bother informing you that YOU WILL get whatever they have, not what you need. Someone from their offices called me two days ago, did not leave an extension or department on who to contact, I was told to simply call the 7/24 number without an extention. And because the "customer service" is done in people's homes, without linking Software to their Mainframe to know that there is a thread issue problem at hand and that it was supposed to be addressed. I am now out $14.00 that I can't seem to get back on my account all because they can't seem to communicate with their consumers about allowing for substitutions or not. When you are working with SNP populations and elderly, the allergy and dietary needs for that client are very specific, you just can't dump them with 'whatever'. The whole point is to HELP seniors and disabled....Yes, I want a phone call, but if I am not available (since not all of us sit by the phone waiting for every call in the world, we don't), please leave the department name and extension so we can connect with the right people. Thank you.
