Average
3,535 reviews
Nano Hearing AidsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Nano, we’re dedicated to redefining how you hear and experience the world. Our commitment is simple: we provide high-quality over the counter (OTC) hearing technology at affordable prices. We believe that everyone deserves to have clear, vibrant hearing — regardless of budget — and we've made it our mission to deliver just that.With a track record of transforming lives, a 45-day money-back guarantee, and a customer support team that's available 24/7, we’ve earned our place as a trusted name in the hearing industry. Start your journey to rediscover the world of sound and experience the Nano difference today.Shop Hearing AidsContact 24/7 SupportFAQs
Nano Hearing Aids (nanohearingaids.com) has 3,535 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 254 reviews with 2 stars · Clear filters
Walker M.
Posted
One of the stopped working and I tried to call customer service the numbers that I called were no longer in service ! This the worst customer I have had ! I would not recommend buying this product !
DAVID O.
Posted
Upon purchasing my hearing aids with in a extremely short time, one of them quit working. I called or tried to call only to find that you no longer have telephone customer service, through the email. I find that I not only have to return the hearing aid that’s not working, but also the one that is working. It takes a week to return the pair of Hearing Aids, another week for Nano to determine that one of them is defective. And yet a third week to get a return pair. Giving me three weeks with no Hearing Aids and no telephone Customer Service. That’s why my two star rating. I’m really beginning to wonder if Nano is going out of business. Over a year ago when I first purchased a set of Hearing Aids, they had excellent phone customer service. I had one quit then, and they sent out a new one as I sent the defective one back to them. That no longer exist. Neither does the phone customer service.
Paul S.
Posted
The left device randomly shuts off. Fully charged, but shuts off within 90 seconds of use.
Richard B.
Posted
Never received order was charged for them
Richard R.
Posted
This company is terrible and won't stand by the repair or replacement of their Nano Mini CIC hearing aids. After we tried to get them to help us get the left unit to work after it just stopped working and was fully charged. They said they couldn't do anything else but we could buy new hearing aids. We were shocked. Do not purchase from this company as they do not stand by their products. Terrible Company!! Dissatisfied customer!!
Jim H.
Posted
The hearing aids work well when they work. I purchased the elite protection plan: Note Don't waste your money! I purchased this set of hearing aids in March. In May the first hearing aid died. That time wasn't that bad it only took 2 days of phone calls to get them to send a replacement. Four days ago, the right one died. so far it has taken 3 days of text exchanges to get them to agree to have me send the hearing back to them for inspection that will take 7 to 14 days! I will be responsible for all shipping cost. Hearing aids work well when they work. How many time will you have to replace the due to pour quality!
Teri B.
Posted
Not good, it will probably be the last time we order hearing aid from Nanno
Response from Nano Hearing Aids· Nov 3, 2024
Hi Teri, Thank you for your feedback and we are sorry you are not enjoying your experience with our products. Our customer service team has tried to reach you to discuss your concerns and left you voicemail. Please contact us at 619-738-2438 or email us at [email protected] so we can assist you. Should you wish to return your hearing aids please get in touch with our customer support team to obtain a return authorization number prior to sending your hearing aids back: https://nanohearingaids.com/pages/returns-policy We hope to resolve the issues you are experiencing and help you achieve better hearing. Thanks for your patience. -Nano Hearing Aids Team
mw
Posted
Delivery was delayed but I kept getting emails to review the product and delivery. There is no one to “go to” for help.
Response from Nano Hearing Aids· Jul 18, 2024
Hi Barbara, I can see that you were able to connect with our customer support. If you have any other questions please reach out to us at at 619-738-2438 or email us at [email protected]. If you are satisfied with the service, please consider revising your review. We appreciate your time - Nano Support Team
