Average
276 reviews
NaktoHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Nakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!Fat Tire Mountain EbikeCity Commuter EbikeCargo EbikeFolding EbikeStep-thru Ebike
Nakto (nakto.com) has 276 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 19 reviews with 2 stars · Clear filters
Carl Young I.
Posted
Shipping cost!
Response from Nakto· Sep 25, 2024
Dear Carl Young II , Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Best regards, NAKTO team.
Pistolpete
Posted
Customer needed a light / horn combo. It’s took 3 weeks and 60$ to get a 10$ light.
Response from Nakto· Aug 14, 2024
Dear Pistolpete, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Best regards, NAKTO team.
Mike C.
Posted
Shipping: they charge for it and it's not timely. Be prepared to wait a while for replacement parts. Can be more costly than the part. Accuracy: I ordered a controller and received a kickstand! Customer Service: Spotty. People returned calls days later. Emails were relatively prompt. Having to leave messages when no custmer support available is a pain in the ....... Timeliness :Still waiting on a controller
Response from Nakto· Jul 30, 2024
Dear, Mike Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. Shipping and Costs: We offer free shipping on orders over $99. Since our parts are sold at cost, we charge for shipping on lower-cost items to cover expenses. Contact Information: For any future needs, you can reach our customer service at: Central: 816-886-8882 (Mon-Fri: 9 am-6 pm Central Time) CA (LA) Showroom: 562-826-4567 FL Showroom: 954-586-4283 Order Delay and Accuracy: We apologize for the delay and the incorrect part sent. Due to our recent warehouse relocation, there have been some delays. Your controller has now been shipped, and we appreciate your patience. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us. Best regards, NAKTO team.
Jane M S.
Posted
The part did not include written directions. The website to track the package was not in English. I spent $20 for shipping a package that I could not track. What a waste because this was more than 50% of the cost of the part.
Bruce S.
Posted
I emailed you in March about a broken pedal but never received an email back.
Response from Nakto· May 10, 2024
Dear, Bruce We apologize for any inconvenience caused. While we couldn't locate your initial message, we have sent a follow-up to your inbox. Please be sure to check for it. Additionally, we'll be sending you a new FOLDING OX pedal. Rest assured, your concern is a priority for us, and our customer service team will be contacting you by phone shortly. Please keep an eye out for our call. Best regards, NAKTO team.
Richard M.
Posted
Needs additional adjustments …going cost 300 dollars or more to work on tire adjustments ….plus half stuff loose on bike was not put together had to use a tourque wrench to tight seat it wants to fall back all the time. My husband says it’s a piece of junk…he’s got a 4000 dollar bike.
Response from Nakto· May 10, 2024
Dear, Richard We apologize for the inconvenience you've experienced with the bike. We've reached out to the email associated with your order and provided a solution. Please check your inbox for further details. Best regards, NAKTO team.
michael M.
Posted
Bike came damaged and tech support wouldn’t do anything to fix.
Response from Nakto· May 10, 2024
Dear, Michael We're sorry to hear about the damage to your bike and the lack of assistance from our tech support team. We couldn't find any correspondence from you, so please ensure that your email was sent to the correct address, [email protected]. If your issue remains unresolved, please provide us with further details at [email protected]. We're committed to resolving this for you. Best regards, NAKTO team.
Eloy G.
Posted
where do i begin. 1. the bike came in with issues to begin with like everything that wasn't tightened by me or manually put together by me was not tightened properly and my front wheel came with a hole in its tubing. 2. the battery power was a lie i can only get 5 miles with pedal assist without it dying when its advertised to go way further. 3.i had received the wrong front fender and still don't have one cause I have already put in 100$ into the bike to fix the not tightened parts that ended up needing change like both cranker arms and had to buy replacement tubing. now there has been some good things which is why i give it a 2 other then a 1. The bike itself without looking at the range and other issues including battery life it runs good and still with all the issues I like my purchase just not at the price I paid. The customer help was amazing I had received a free battery cause of my battery issues though it still only ran at a minimum 5 miles without dying but having a extra will go a long way so I am thankful for that. Now I don't recommend this bike to people buying something reliable and will have no issues cause I have seen people have better experiences then me so it seems like a luck factor is involved with buying this bike. Hopefully this helps someone in deciding this is the bike for them
Response from Nakto· May 10, 2024
Dear, Eloy Thank you for your detailed feedback. We sincerely apologize for the negative experience you've had with the bike. We have sent an email to the address provided when you placed your order to understand the reason behind the battery issue and to offer a solution with our utmost effort and sincerity. Please keep an eye on your inbox for our message, and we look forward to your reply. Best regards, NAKTO team.
