Woof Pet IncReviews of mywoof.com

I saw an ad for their products in a game. I thought my dogs would love them! I placed an order, and am now sorry that I did. After placing my order I immediately got a shipment notification with a tracking number, but UPS says they are still waiting for the package after 12 days. Makes me think their systems are all automated with very little human interaction. Calling the credit card company will be my next step. I have emailed three times with no response from a human; just an automated message. Hire more people and quit making excuses! In the future I will check to see if there is a customer service telephone number before I place an order. Very disappointing.

I’d give this company a MINUS 10 if allowed but beware of pet companies! They think they can get away with anything, for instance signing you up for a subscription when you least expect it. When I realized they were sending me a package 2 WEEKS LATER I tried canceling according to their policy of canceling within 2 hours, which I did BUT it got sent anyway. I refused payment which is under investigation for them fraudulently putting me on a subscription. I KNOW ALL ABOUT SUBSCRIPTIONS so I’m VERY CAREFUL about NOT selecting them but guess what? These slimy-ass bastards give you a subscription ANYWAYS. They wrote to say I INADVERTENTLY signed up for a subscription. Frickin LIARS. It’s my mission to expose their dirty little tricks and a lot of these companies advertising on social media are nothing but scam artists. Watch your backs!

I try to always read reviews before ordering but sure enough the one time I didn't, I got duped with the same scam others are complaining about. This exact thing happened to me: "Terrible, scam company! They have me on an open-ended refill order, that I did not sign up for. With no listed phone number, I can’t call to cancel and get a refund for a bag already shipped. I guess I’ll have my VISA place a hold on any invoices from this unlisted “company”. I have emailed twice and still no response. What reputable company doesn't have phone lines per their response to the above customer. Buyer Beware. Stay away or you'll be sorry.

I originally purchased Woof Dog products online via Chewy.com and Amazon.com. A friend provided me with an online code for 10% by going through mywoof.com direct, the company that makes these products based out of Denver, CO. I promptly placed an order for over $150 and it never arrived. I promptly contacted the Woof Pet, via email as no phone number is made available. Shortly thereafter, I received a response asking me to wait three more days for my package to arrive and contact them back thereafter if it still was not delivered. I waited another three days as instructed and contacted back the following Monday, 3/10/25. I received no response after two days, and followed up on Wednesday, 3/12/25. No response to my follow up asking for help. I followed up a third and final time on Friday 3/14/25, still no response. It's been nearly two weeks since my order problems and Woof won't even acknowledge me. I decided to google the company and noticed the many customers on Trust Pilot who have had similar experiences. My family purchases over $500+ of their "pupsicles" refills a year through Chewy and Amazon without issue. I suspect this company abandons its customers if there are any after-sales support issues (broken products, missing items / orders, etc), by simply ignoring all communications from them. This is an awful thing to do to people, and I've never encountered it before. They reply to these reviews by stating they are "too busy". You can find time to write an email back to help your customers during a ten+ day period -- I don't buy it. I work with many breeders and will be sharing this experience with them and others. All these reviews about Woof Pet customer service exist for a reason- it's happening to ALL of us. Please consider taking your business elsewhere, as Woof Pet only cares about sales and profit - not you as a customer.

After seeing endless advertisements for their pupsicle and chew products, I decided to give them a try. I placed an order in the beginning of February and shortly thereafter received an email stating my order had been shipped. A UPS tracking number was provided as well. When I check the tracking number, it states that the package has not been received by UPS for shipment. This information has not been updated for 6 days. I have tried to contact their customer support team (email is the only option for doing that) and I receive the same automated bot response with an order summary and the same tracking number. I have even messaged on their instagram page, but that is the social media team and not customer support. They offered to elevate my request to customer support, but still nothing. Buyer beware!! Customer support is non responsive and non existent with this company. I will never recommend nor order from them ever again. Still waiting for merchandise, response from customer support, or a refund. Nothing!

I tried the treats, and the dogs hate them. Woof sent me refills that I did not order. I cannot access my account, and they don't sent a password reset. I cannot get hold of a real person.

I contacted these people because they put me on a subscription and I did not sign up for that. then they sent me the wrong product and I tried to contact them 3 or more times by email there was no other way to contact them. My dogs like the product but the company is poorly run dont order from them

I made what I thought was a one time purchase only to discover the next month I had another credit card charge for this merchant. Without my consent I was placed on a recurring monthly order. What makes matters worse is the fact they do not have a customer service number. You have to email them and wait for response. The first email reply was automated with links. Then you are instructed to reply with the word bark for a response. Then when you respond you have to start all over because they couldn't take the time to read your first one. WHAT A HASSLE!!!!! Still unresolved.