Great
2,355 reviews
My Supplement StoreHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 79 reviews with 2 stars · Clear filters
Eric B.
Posted
Had to call to find out where my supps were, was never notified that one of the two was on back order. Was informed they both would be mailed together when the back order product came in. That's really crappy customer service...
Hunter A.
Posted
This is the 2nd time ordering products through you guys and literally take half a month to even reach me. Note the reason for my rating.
Cesar A.
Posted
I didn't get my Order yet
Response from My Supplement Store· Dec 5, 2017
Hi, According to tracking, customs notified you to contact them. https://wwwapps.ups.com/WebTracking/track?loc=en_US https://tools.usps.com/go/TrackConfirmAction?tLabels=LX265465675US This could have happened if you purchased a product that is banned in your country. We would recommend contacting customs to see if you are able to pick it up though. Hope this helps!
John S.
Posted
Ordered a product that was suppose to be in stock a month ago. Still hasn’t shipped. My biggest grip is that I had to call them. Supposedly it was going to be shipped last week and still no tracking numbers. To be fair My Supplement Store actually answers the phone. I’ve been a customer and bought lots of stuff over the year. I’ll stick with them because their competitors are horrible with no customer service what so ever. Could very well be a problem with their supplier. Just wish they would let me know what’s going on.
Response from My Supplement Store· Dec 14, 2017
Hi John - We do apologize about the late shipping. We will have to investigate what happened with this product. According to tracking though, it was left at your door on Dec 4th. We hope this helps.
BD
Posted
advertised producat on website that was not available for sale
Response from My Supplement Store· Nov 21, 2017
Hello Briana, unfortunately the product you ordered is currently being reformulated by the manufacturer and is on backorder. We will have it back in stock very soon, so please check back! Thank you and please let us know if there is anything else we can do to improve your experience with us.
Seth
Posted
I ordered a product 5 weeks ago and it still hasn't arrived. I am stationed in Japan, but typicall online orders only take 7-10 business days. Have tried making contact with MSS several times with no response.
Matt
Posted
Not happy with the shipping timeliness. If you order something just make sure your not in a rush to get your item. Should've went with Amazon
Bob
Posted
If I were only rating customer service I would give a 4 or 5 star. They took care of my order issue immediately. However the majority of this rating is regarding the products. I purchased andro 1, 4, and andro EPI. I also purchased anabolic matrix but haven't used it yet. There was a lot of talk in the descriptions of these products that really made them look great. I'm about half way through them right now and have seen ZERO positive effects. No muscle gain, no weight gain, no strength gain, nothing. All these do is give you severe heart burn. And I mean severe. I have to take them with an over the counter acid reducer I get from Costco. This review is not final as I still have half the bottle to go. But I would have hoped to see something. If somehow all the changes take place during the end of the cycle then I'll repost. But as of now, I work out for an hour 6 days a week. 5 of those are weight training, 1 is cardio and would think something spoken as highly as these products are on the website I would have had some increase somewhere. I don't even have the heightened libido spoken of as a natural side effect from these. If it wasn't for the heart burn I'd say these were sugar capsules.
