Great
2,355 reviews
My Supplement StoreHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 283 reviews with 1 star · Clear filters
Tech
Posted
I ordered a supplement package and paid extra for 2-4 day shipping and didn't receive the package for 2 weeks. The package was shipped through USPS as priority mail and I've had this done through multiple websites and never had an issue except through mysupplementstore. Ridiculous.
Lisa H.
Posted
I have ordered the product over 2 weeks ago and still have not received my order. I will never order from this place again.
Tech
Posted
Never got my stuff
Roberto
Posted
Sorry but I didn't receive nothing I order three weeks ago
Response from My Supplement Store· May 30, 2017
Hi, When you checked out through our website, we do state 7-21 Business days for delivery to your country with the Economy Shipping option you chose. It usually takes less time, but can sometimes be held up in customs, which is why we say up to 21 business days. It has only been 11 business days so far. We would give it a little more time. My Supplement Store
Tech
Posted
First time ordering from this company. Took approx a week for my order to arrive. The one tub of protein that I really wanted was on back order so they called me approx 3 days after my purchase to tell me that and have me choose another flavor. I only received a small sample of pre- workout with my purchase. Very disappointing experience. I thought they would at least send me something else to make up for not having the product that I initially ordered. Much better companies out there to order from. I won't be ordering again.
Response from My Supplement Store· May 30, 2017
HI Michael, I looked into your order and one of the products you did order did state Out of Stock on the website. This is why we then called you about it. Anything in stock would normally ship out same or next day. We are sorry though for the confusion and the experience you had with us. The My Supplement Store Team
John
Posted
I purchased two items, only to get an email a week later finding that one of them was unavailable. Rather than refund that portion, they cancelled my whole order and refunded it all, but I couldn't find that out until another week later when the refund hit my account, in spite of me emailing and asking.
Gerardo
Posted
I was very dissatisfied with my recent purchase from mysupplenentstire.com.the process of ordering was fast and easy. However, the delivery part was a horrible. Upon my order completion I was told my order would be delivered between 2-6 days. On day 6 I yet to receive my order. On day 7 I called customer service and they told me my pre workout was back ordered. At no time was I ever notified about this and honestly not getting my order messed up my pre workout cycle. On day 10 or 11 is when I finally received my order. Everything was good until I realized my BCAA order did not cone with a scooper. Very inconvenient so now I have to eyeball the dosage. I don't think I will order from this place again seeing how my overall experience was unacceptable.
Angel A.
Posted
when ordering the product i wanted it said it was in stock. i proceeded to order it and paid. received an email saying the product will ship when available. Days later and still nothing. i sent an email to customer service who said they were waiting for the shipment of the product. two weeks later and still no product.
