Great
2,355 reviews
My Supplement StoreHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 119 reviews with 3 stars · Clear filters
Kermit A.
Posted
I just have an issue with the time it took to receive my order.
Response from My Supplement Store· Jul 18, 2016
We do apologize for the delay. We are working on offering more shipping options to decrease the current 2-5 business day shipping!
Marshall D.
Posted
The purchasing process was fine but it took a lot longer than expected to show up. When I looked at the tracking information too, it seemed like it went back and forth between 2 different states like 4 times, to the same location. Seems very inefficient and perhaps costly for you and fact. There must be a better way. Anyway, thanks!
Response from My Supplement Store· Jul 13, 2016
Hi Marshall - We are actually working on revamping our entire site, including shipping. We have a had a few complaints about shipping times, which is why we are changing carriers. Expect this to be completed by the end of August!
Donal M.
Posted
I'm still waiting for half of my order.
JKP
Posted
I didn't have a special experience.. Not bad service, not amazing service. Prices were alright. Maybe I'll use it again. Maybe not. The store I used before closed down so looking around for same cheap prices with the amazing service they provided.
Response from My Supplement Store· Jul 5, 2016
We hope that you will decide to continue to shop with us. If there is anything we can do to ever help, just let us know!
Arsenio R.
Posted
I have ordered 3 times now. First time they didn't supply a free shaker cup that was supposed to come with the order. Second time there was a mistake with the order that they made up with with store credit to make it better. Third time I was missing my free shaker cup again.
silvio T.
Posted
i live in south austraila adelaide it just take time to get my product throw costoms
Sam S.
Posted
I received my order 10 days after I placed it. Almost better to pay a few extra bucks to get it from Amazon. This site does have a very good selection of products.
Response from My Supplement Store· Jun 13, 2016
Hi Sam - When you ordered, it showed one product being out of stock. Because we do not split shipments, we had to wait for that product to come in before we could ship your entire order. Sorry for the confusion.
Rich and L.
Posted
Our experience is that you couldn't had better communication with the customer. We did not receive an email telling us that one of the orders was not available or when it would be available. We also did not receive any emails letting us know or product was on the way. Unfortunately I do not think that we will order from this company again. Communication is huge when you're waiting for something you order online specifically for a certain reason.
