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269 reviews
MV.HealthHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.
MV.Health (mysteryvibe.com) has 269 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 34 reviews with 1 star · Clear filters
Jen
Posted
After receiving a faulty charger, I contacted the customer service chat. It has been more than three hours and I'm still in chat waiting for someone to answer. What a waste of money and time. This customer service is a joke.
Response from MV.Health· Oct 7, 2021
Dear Jen, I am very sorry for the issues. I just spoke to our customer support team and they said it's all resolved now. Please let us know if you need anything else. Love, Soum
J H.
Posted
Their 48-hr shipping, isn't 48-hr shipping, and when I tried to subsequently cancel the order, they replied that the order had been shipped out. They never addressed the cancelation email. Skip these guys.
Response from MV.Health· Sep 2, 2021
Dear J We are really sorry to hear about your poor delivery experience. We spoke to the courier (DHL) and they informed us that the current delays are due to big spike in orders due to Labor day coupled with shortage of staff. We have asked them to make every effort to get your product delivered at the earliest. We are really sorry about this. Thanks again for your patience. Love, MysteryTeam
Megan M.
Posted
People need to think about the fact that there are no negative reviews here. That was my first mistake, trusting these reviews. My second mistake was trying over and over and over again to make this thing work. Thinking it was my body's fault. Here are the issues: 1) They say this is for all body types, but that's just not so. Unless your clitoris is closer to your belly button than to your vagina, this won't work for you. The last bend/pivot point is an inch and a half away from where the clit is. The vibrations hit on the mons, rather than the clit. 2) The bends on the device won't stay vent. So, while you think it's a great idea to bend a piece to hit your gspot, and then bend it again to hit your clit, the inside piece is straight again before it gets inside, and you have to keep your hand on the rest of the device the entire time just to keep it bent to have contact with your clit. 3) the tenuto physically hurts the balls of anyone using it. It also has the vibrations at a ridiculous height, still not giving vibrations to the clit. This company makes it impossible to contact them, give feedback, and make returns. This was such an extraordinary waste of money.
Response from MV.Health· Aug 11, 2021
Dear Megan, We are so sorry that you didn’t have a good experience with Crescendo and Tenuto and thank you for writing this feedback. We are always looking to make our products work for more people and our product design team would love to speak with you as they are currently working on the next devices. The more feedback they can incorporate into it the better. As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at [email protected] and I will liaise with you to set up the call. Thanks again, MysteryVibe Support Team
szkkk
Posted
the worst sex toy... the app just so unclear to use and when you try to create your own setting, it just keep jump out and disconnect to the vibrator... the charger and the vibrator gets really hot while charging... MOST IMPORTANT !!! the shape of the vibrator is flat so it CANNOT stimulate your clit, it just won't fit. the shape just don't make sense. It has a reason that there are no other vibrator is flat....
Response from MV.Health· Jun 8, 2021
Dear szkkk, We are so sorry that you didn’t have a good experience with Crescendo and thank you for writing this feedback. Our product design team would love to speak with you as they are currently working on the next Crescendo and the more feedback they can incorporate into it the more people it will satisfy. As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at [email protected] and I will liaise with you to set up the call. Thanks again, Lily
Am
Posted
I purchased the crescendo and although I wanted to love, it’s not for me. Not powerful enough, the several different motors are too small and the different settings are not great. It’s loud, the buttons are not in an easy to use spot, Bluetooth to the app does not work. The flaps on the end are uncomfortable on my skin and I’ve had a better time with a much cheaper vibe...if you knOw what I mean. The list of negatives goes on. Wish I could return but oh well. Won’t buy this brand again
Response from MV.Health· Apr 27, 2021
Dear Am, We are so sorry that you didn’t have a good experience with Crescendo and thank you for writing this feedback. Our product design team would love to speak with you as they are currently working on the next Crescendo and the more feedback they can incorporate into it the more people it will satisfy. As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at [email protected] and I will liaise with you to set up the call. Thanks again, Lily
Radfishguy
Posted
I would not recommend this product if you are average length or shorter(be honest with yourself). I also could not get my testicles through without a bit of discomfort. I'm sure it works great if you're lucky enough to be 6 inches plus though.
Response from MV.Health· Apr 14, 2021
Dear Radfishguy, We are so sorry that you didn’t have a good experience with Tenuto and thank you for writing this feedback. We designed Tenuto to stretch and adapt to a wide range of penis and scrotum sizes, however we appreciate it won’t work for everyone. Our product design team would love to speak with you as they are currently working on the next Tenuto and the more feedback they can incorporate into it the more people it will satisfy. As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at [email protected] and I will liaise with you to set up the call. Thanks again, Lily
Elizabeth Schwartz The S.
Posted
I bought a MysteryVibe Crescendo this last Christmas as a gift to myself, and boy do I regret it. The toy does nothing for me. It's hard to feel anything from it, even on the highest setting due to the strange design. Also it's bendable design doesn't really work. It just unbends while you're using it, moving it out of the spots you want it. And on top of all that, the app doesn't seem to work on Android devices. So, upon finding the app doesn't work with my phone, I requested a return for my, at the time, unopened product. The only way to contact the company is through their website interface. Their email isn't listed (or wasn't at the time I was trying to contact them), they have no phone number to call, and nowhere to write. I tried on no less than 3 occasions to contact them through their website to request a return and a refund. The emails apparently never went through. So I went to my bank to request a refund from them. At this point I decided I was never going to actually return this product and opened it to try it out using the controls on the device. It was AWFUL. All I ended up feeling was frustrated, both sexually and mentally. I gave it another chance a different day and it fared no better. I just got a message from my bank that MysteryVibe has denied my request for a refund because they say I only contacted them once. Their website didn't work, keeping me from returning my unopened product. Do not buy from MysteryVibe. Not only is the Crescendo a bad product, but their customer service is TERRIBLE.
Response from MV.Health· Feb 17, 2021
Dear Elizabeth, We are very sorry to hear about your experience. Customer support is our priority at Mysteryvibe. We double-checked our customer support system and we saw your message and had replied straight away, but maybe it ended up in Spam. You will find our contact email as well as a phone number on our contact us page, please do call us if you don’t see a reply to your message straight away. Unfortunately, with Android, while we are constantly testing our app on new phones, due to the large number of brands and Android versions out there, it’s difficult for us to ensure Bluetooth compatibility with all of them. Please let us know which phone brand and Android version you have, and we will build the support for that in our next release. We also encourage everyone to check out our Play Page so they can enjoy all the things Crescendo has to offer since it’s a very versatile toy and the app is a small part of it. Please get in touch directly via email [email protected] on the particular issues you are experiencing on the app and if we can’t resolve them, we will get the fix added to our next App release. Please also add our two main customer support emails: [email protected] and [email protected] to your contacts so they will always go to your inbox. Sorry again for the poor experience, we will make it right! Kind regards, Lily at MysteryVibe Support.
Fred T.
Posted
Do not purchase the MysteryVibe Tenuto product if you expect $ 150.00 dollars worth of quality. The engineering on the on/off switch is clearly defective and almost impossible to find it under the rubber covering. The device is bulky, inflexible, and trying to open it up enough to put your testicles in it is impossible. Not sure who they made this thing for but it's clearly not worth the money.
Response from MV.Health· May 26, 2020
Hi Fred, Sorry to hear you are having trouble with your Tenuto! People often mistake the power symbol for the on/off switch (the button is right next to the symbol). We have found that the best way to use Tenuto is to make sure that Tenuto is turned on before putting it on. We also recommend connecting to the app in order to be able to control Tenuto whilst wearing it (you can control Tenuto without the app, but the location of the buttons make it slightly difficult once you're wearing it!). Before putting Tenuto on, generously apply a water-based lubricant on Tenuto, your penis, or both. Tenuto is easiest to put on during arousal. Stretch and open the “wings” outwards, as opposed to sideways to create a bigger opening to slide it on. Please send us an email on [email protected] so we can better help you with your experience of Tenuto.
