Average
417 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.
myLAB Box (mylabbox.com) has 417 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
Showing 154 reviews with 1 star · Clear filters
Larry
Posted
Not great. Spend your money elsewhere.
Response from myLAB Box· Jun 6, 2016
Hi Larry! We are sorry to hear you had a less than stellar experience with myLAB Box. Customer feedbacks are vital and we would love to hear more about what you have experienced so we can do something to make it up. Please contact us directly at [email protected]. Looking forward to hearing back from you.
Jacqueline
Posted
I was surprised and concerned when I received a "positive" test result, so I went to my Primary care physician and had the test redone. The test came out negative and my mind was put at ease. Prior to my Dr appointment, I had wanted to print out the results to take with me, but there was no way to do so. I called to inquire about it and was told in quite a short manner that I would have to make a special request to print results. I think that is unreasonable, and when I got my new results, I could see why they did not want anything in writing. It also took quite awhile to get the package, (5 days). Send it back - another 5 days in transit, then wait for the results. They only used regular mail, not ups or fedex. I will not use Lab Box again. UPDATE....WHEN YOU POST A NEGATIVE REVIEW, LAB BOX WILL CHANGE YOUR PASSWORD WITH OUT YOUR CONSENT OR KNOWLEDGE ...I HAVE CHANGED MY REVIEW FROM 2 STARS TO ONE - THAT IS CONDUCT I CONSIDER TO BE RUDE.
Response from myLAB Box· May 14, 2016
Thank you for bringing your concerns to our attention. I am so sorry to hear that you were not satisfied with your myLAB Box experience. Unfortunately, this review was the first time that we were made aware of these concerns. We take your concerns very seriously and have reached out to you directly via e-mail to resolve them. We have also issued you a full refund for any inconveniences you have experienced. As I indicated via e-mail, there are many reasons why your first test could produce a positive result and a follow up test would produce a negative result that could occur with whomever you tested with on both occasions, though I completely understand how this would cause concern. At this point in time, we are unable to provide an explanation of exactly what happened without further details from you about your circumstance, the type of testing that your doctor performed in the follow up test and other factors. I have sent you direct contact information for our Medical Director who is an expert in STDs and former Director of one of the largest STD Programs in the United States. Please call him at a time that is convenient for you as we want to make sure that we can resolve your concerns to the best of our ability. Concerning the password change, our system will auto-generate a new password whenever our physicians log in to review an account, which was triggered by your concern about your results. However, it will always alert you when a temp password is issued and you can login and re-set your password at any time. I sincerely apologize for any confusion this may have caused you. I checked our customer services records and with our team and unfortunately we don't have any records of a call or email from you requesting a written copy of your results. At the time you tested, we indicated in our email communications that we can provide a lab-certified PDF of your results directly to you via e-mail if you send your request to [email protected]. We have to do this for HIPAA-compliance to protect your privacy as we cannot email you your medical information without your consent. We recently updated our system so that a PDF copy of your results is available right on your account page for download for greater convenience to you. It is never our intention to withhold a patient's medical information from them, however we do have to follow privacy protocols. Again, I am very sorry that your experience was less than excellent. However, it is our commitment to serve you and resolve any issues you have experienced. Please feel free to reach out any time to [email protected] or call 213-290-4571. Sincerely, Frances myLAB Box Customer Service Manager
