INNOVOReviews of myinnovo.com

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3.9

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1,726 reviews

INNOVO3.9Average

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About INNOVO

INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.

INNOVO (myinnovo.com) has 1,726 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: myinnovo.com
Website: myinnovo.com
Category: Health Equipment
Listed on Rated Honest: 2026

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About INNOVO

INNOVO (myinnovo.com) has 1,726 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: myinnovo.com
Website: myinnovo.com
Category: Health Equipment
Listed on Rated Honest: 2026

upinthemtns

Posted Oct 19, 2022

faulty products, accusatory CS

Well, that was a(n expensive) waste. Got it, worked great for~8 weeks and I did notice some improvement (like not peeing when I sneezed) but then (literally) ZAP! and the shorts shorted. The CS agent I reached accused me of using it incorrectly, so it was my fault. I'd explained how I fastidiously followed the instrux but whatever. The 3rd CS agent was great, talked me through it, and sent me a replacement pair of shorts. Those worked for, seriously, <1 week, gave out with a *very* painful zap on my right buttock. Called again and was, again, told it was my fault; my husband was in the room with me, overheard the agent, and indignantly said that I "[am] following the guide perfectly!" So I called again and was treated suspiciously and only once I could prove I mailed back the faulty shorts were the third pair sent out to me. The very first time I used them they, again, painfully zapped my right buttock and ... I am so frustrated. Three pairs of faulty shorts within four moths. This is nuts. Out of all the contacts I've had with CS only ONE was kind, only ONE did not treat me as if I were guilty of -- what? Being duped into spending a small fortune to be repeatedly, painfully zapped and accused of negligence.

Response from INNOVO· Oct 19, 2022

Hi there Thank you for taking the time to leave a review. I am sorry to hear you've had issues with your Innovo shorts. I will arrange for our customer care team to reach out today and arrange to send you the alternative garments, which deliver the same therapy via a slightly different application. In regards to your customer care I am sorry you were not satisfied, we take our customer care very seriously and I've listened back to the calls and I can hear the agents followed procedures and at no time accused you of negligence or at any point blamed you for the shorts issue. I am sorry you felt this way and we will work to ensure instruction is not misunderstood in future. Kind regards Christina

INNOVO reviews

Showing 254 reviews with 1 star · Clear filters

Verona C.
Posted Dec 2, 2022
No one is there to answer
No one is there to answer. Obviously, most women will use this before work. I’m calling in the morning. Your customer service team probably could help more people in the mornings.
Response from INNOVO· Dec 5, 2022
Hi Verona Thank you for taking the time to leave a review. I am sorry the time you called or offices were closed. Our customer care team are available from 9am to 7pm ET. I will arrange for our customer care team to reach out to you and arrange a time that is suitable for you. Kind regards Christina
Alison F.
Posted Nov 9, 2022
I have increased charge to just…
I have increased charge to just tolerable and only feel contraction in buttocks
Response from INNOVO· Nov 10, 2022
Hi Alison Thank you for taking the time to leave a review. When you start using Innovo you will feel the contraction in your buttocks initially. As you increase the intensity level over time you will start to feel the contraction move to the pelvic region and then you will experience a "squeezing," "tightening," and or "lifting" between your legs as your pelvic floor contracts. You have now reached your desired therapeutic level. You should not experience any strong contraction on the front leg panels or experience pain at any time. I will arrange for one of our dedicated customer care agents to reach out to discuss your progress. Kind regards Christina
Robin P.
Posted Nov 8, 2022
Still no product but paid my $500.00
Still no product but paid my $500.00! I was assured my product was delivered by a 3rd party and the “customer care” team would reach out. They did the next day and assured I would receive another. Still no product! 😂😂. Refund my money or send me a product. Quit messing around with women who trust your company and product.
Response from INNOVO· Nov 8, 2022
Dear Robin I am sorry you've had a less that superior experience with our 3rd party delivery company. I can see from our records that the two packages have been shipped to your chosen delivery and were both delivered. The first package was delivered on 11th of October and the 2nd package was delivered on the 29th of October. If you could provide an alternative address, we can try and reship again. I will arrange for our customer care team to reach out again. Kind regards Christina
Dorothy K.
Posted Oct 26, 2022
All of the electrodes do not work and…
All of the electrodes do not work and did not have any contractions. When you buy a product for almost $500.00 expect all of the electrodes work. Extremely disappointed.
Response from INNOVO· Oct 27, 2022
Hi Dorothy Thank you for taking the time to leave a review. It would be good to know which electrodes are not working, in some instances people think the product is not working because they cannot feel it on all 8 pads, but the pulses are primarily being felt via the pads 37 & , this is due to the multipath technology which delivers the electrical muscle stimulation (EMS) through various paths and to different places. This idea proved way more effective than simply delivering EMS through only one path. That’s why, when you put on the INNOVO shorts, you can feel the contraction points throughout your upper thighs, seat and pelvic region, ie more paths equals more impact. I will arrange for our customer care team to reach out to discuss your Innovo further, to ensure you are getting the best from your Innovo. Kind regards Christina
Michele
Posted Oct 26, 2022
Extremely slow delivery
I ordered the INNOVO starter kit on 6 October and I am still waiting for it to arrive. It was meant to arrive the evening of Saturday 22 October (16 days) but Evri cancelled the delivery as the driver could not make it. I then had to request for it to be rediverted to my local ParcelShop as they don't seem to deliver on Sunday and gave no indication as to what day it wouId then be delivered so was unsure if I would be at home or not. I'm still waiting today 26 October - 20 days after ordering it for it to arrive. I think this is unacceptable to be waiting over 20 days for the item to be delivered especially considering the cost. I wonder how much longer I will be waiting before I actually get the item.
Response from INNOVO· Oct 27, 2022
Dear Michelle I am sorry to hear you've experienced a delay with Evri delivering your parcel. I can see from our records you have now received your order. I look forward to hearing more about your Innovo journey, if there is anything Innovo can help with, please do not hesitate to reach out. Kind regards Christina
Kathryn Huddleston, M.
Posted Oct 24, 2022
difficulty maintaining contact with the…
difficulty maintaining contact with the electrode pads.
Response from INNOVO· Oct 25, 2022
Hi Kathryn Thank you for taking the time to leave a review. I am sorry to hear you've had some contact issues. I will arrange for our dedicated customer care team to reach out today to provide some assistance and ensure your product is working as it should. Kind regards Christina
Anna A.
Posted Oct 24, 2022
I am so disappointed with these
I am so disappointed with these, I just don’t believe that it works for so many women. My problem is the constant error codes 😞 so frustrating, I’ve called them, checked the cables, added more spray, tried a million different positions- it’s just SO hit & miss whether it works or not & even if it does, the random electric shocks on my left hip are extremely painful. Final straw tonight is on trying to use P1 error code 29 appeared 😫 that’s a new one for me & something to do with a controller error!!! All the others have been shorts errors. Weirdly P2 is working fine but I don’t need that program. So fed up & could cry the amount I spent on it only to have very sporadic sessions and therefore no improvement 😞
Response from INNOVO· Oct 25, 2022
Hi Anna Thank you for taking the time to leave a review, unfortunately in some instances the shorts may not be suitable. I am delighted to inform you, we have an alternative product, the wrap garments, the garments deliver the same therapy using a slightly different application. I will arrange for our customer care team to each out today, to arrange the replacement. Kind regards Christina
upinthemtns
Posted Oct 19, 2022
faulty products, accusatory CS
Well, that was a(n expensive) waste. Got it, worked great for~8 weeks and I did notice some improvement (like not peeing when I sneezed) but then (literally) ZAP! and the shorts shorted. The CS agent I reached accused me of using it incorrectly, so it was my fault. I'd explained how I fastidiously followed the instrux but whatever. The 3rd CS agent was great, talked me through it, and sent me a replacement pair of shorts. Those worked for, seriously, <1 week, gave out with a *very* painful zap on my right buttock. Called again and was, again, told it was my fault; my husband was in the room with me, overheard the agent, and indignantly said that I "[am] following the guide perfectly!" So I called again and was treated suspiciously and only once I could prove I mailed back the faulty shorts were the third pair sent out to me. The very first time I used them they, again, painfully zapped my right buttock and ... I am so frustrated. Three pairs of faulty shorts within four moths. This is nuts. Out of all the contacts I've had with CS only ONE was kind, only ONE did not treat me as if I were guilty of -- what? Being duped into spending a small fortune to be repeatedly, painfully zapped and accused of negligence.
Response from INNOVO· Oct 19, 2022
Hi there Thank you for taking the time to leave a review. I am sorry to hear you've had issues with your Innovo shorts. I will arrange for our customer care team to reach out today and arrange to send you the alternative garments, which deliver the same therapy via a slightly different application. In regards to your customer care I am sorry you were not satisfied, we take our customer care very seriously and I've listened back to the calls and I can hear the agents followed procedures and at no time accused you of negligence or at any point blamed you for the shorts issue. I am sorry you felt this way and we will work to ensure instruction is not misunderstood in future. Kind regards Christina

INNOVOReviews of myinnovo.com

Rating breakdown

What customers rate

About INNOVO

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MY DR'S NOTE

INNOVOReviews of myinnovo.com

Rating breakdown

What customers rate

INNOVO reviews

No one is there to answer

I have increased charge to just…

Still no product but paid my $500.00

All of the electrodes do not work and…

Extremely slow delivery

difficulty maintaining contact with the…

I am so disappointed with these

faulty products, accusatory CS

About INNOVO

More in Health Equipment

Friendsbuyteststrips

DiabeticPay

HelloMD

MY DR'S NOTE

INNOVO reviews

No one is there to answer

I have increased charge to just…

Still no product but paid my $500.00

All of the electrodes do not work and…

Extremely slow delivery

difficulty maintaining contact with the…

I am so disappointed with these

faulty products, accusatory CS