Average
1,726 reviews
INNOVOHonesty, pricing, process and quality scores appear once 5 customers have rated them.
INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 166 reviews with 3 stars · Clear filters
customer
Posted
Impossible de le faire fonctionner
Response from INNOVO· Sep 5, 2019
Cher Client, Nous vous remercions de nous avoir laissé votre avis. Nous sommes navrés que vous rencontriez des difficultés avec votre INNOVO. Il serait formidable si vous pouviez contacter le service client et envoyer un mail avec vos retours à : [email protected]. Nous nous ferons un plaisir de vous aider et vous apporter des solutions. Cordialement L’équipe INNOVO
customer
Posted
Au bout d'un mois, Innovo me change le shorty car ne fonctionne plus.
Response from INNOVO· Sep 5, 2019
Cher client, Merci d'avoir pris le temps de laisser un commentaire. Nous sommes navrés d'apprendre que vous avez rencontré des problèmes d’utilisation avec votre INNOVO. Notre système nous indique que vous avez reçu un short en échange. Nous sommes impatients de savoir comment se passe votre traitement avec votre nouveau short INNOVO. S'il vous plaît n’hésitez pas à nous contacter si nous pouvons aider d’une autre manière. Cordialement L’équipe INNOVO
Larry X.
Posted
First pair used 30 times and then always had issues with a single sensor. INNOVO replaced shorts. Amanda (Ireland) was a wonderful contact. New pair of shorts have worked 43 times with no issue. As for effectiveness of shorts; a little improvement. I have used the shorts a total of 73 times. The last 43 times was always used at level 90. Based on my results I would not recommend to others. I will continue to use because I have seen at least a little improvement and already have the shorts. If there was any alternative, I would try the alternative. I feel better knowing that I am trying something.
Response from INNOVO· Aug 15, 2019
Dear Larry, Thank you for taking the time to leave a review. I am sorry that you were having difficulty with your first pair of shorts, but I am delighted that you are getting on so well with your new INNOVO Shorts. We usually recommend at least 12 weeks of treatment, with 5 treatment sessions a week for best results, but this can vary for different people for a number of reasons. It is great that you are starting to see some improvement so keep going with the INNOVO, it really is helping to change lives. If you have any further queries please don't hesitate to get in touch, our team will be more than happy to help. Kind regards, Therese
Linda S.
Posted
I have only been using them for just over a week so unable to give an honest review for now. What I will say is the shorts are much easier to use than the sticky pads which were difficult to use.
Response from INNOVO· Jul 9, 2019
Hi Linda, Thank you for leaving a review. We are delighted that you are enjoying your experience with the INNOVO® so far. We are looking forward to hearing how you get on in the next few weeks. Please do not hesitate to get in touch if we can help with anything else. Kind regards, Therese
customer
Posted
I’m excited to try this fully. It’s very early days but so far I do not feel full pelvic contractions I have heard and read about so I’m worried about shorts size being correct. I suggest calling for clarification ‘before’ you purchase.
Response from INNOVO· Jul 9, 2019
Dear customer, Thank you for your review, we are delighted that you decided to purchase INNOVO®, it really is helping to change lives! If you are having any queries about the sizing of your shorts please do not hesitate to give our Customer Care team a call on 0800 028 5687 or alternatively you can email us at [email protected], and we will be more than happy to discuss any concerns you have. Kind regards, Therese
Jeanette
Posted
I’m having problems as the shorts have not been working. I contacted the customer service line and was taken through the troubleshooting process which identified a fault with the controller. I have been promised a complete replacement and was to be contacted today about the delivery and pick up arrangements but have not been contacted yet.
Response from INNOVO· Jul 4, 2019
Hi Jeanette, Thank you for leaving a review, I am sorry that you were having problems with your INNOVO®. I can see from our system that our Customer Care team have been in touch and your pick up has been arranged for early next week. We are looking forward to hearing how you get on with your new INNOVO®. Please let us know if we can help with anything else. Kind regards, Therese
Julie M.
Posted
hi, i have just started to use my innovo i have just had my 5 treatment so still a newbie. the innovo arrived very quickly and so i was eager to use it, very easy to get started, the manual was very straight forward so no problem there. once my battery was fully charged i was off up them stairs. now i must warn you that they are made of a rubbery feeling material and you have to spray a liquid on to the terminals, now do not be too generous as when you pull them on they are cold, i mean really really cold and if you have sprayed too much, well its cold and it runs down your legs it is quite a cold horrible feeling brrrrr. very easy to connect and start, just turn up the vibrations till you are comfortable and that's it, wait 30 minutes till your cook and that it. Now my big big problem is that the sizing is NOT good, i am a size 6 so i ordered a 6/8 but its too big, i can get the vibration on my bum but i have to try to hold down 4 electron pads on the front which is not easy, so innovo why can you not do single size shorts, i am not the only person with this problem obviously and when you pay out over 200 pound you want it to fit so it can work. i am gonna try putting a pair of legging on next time, and yes i really really want this to work, so come on innovo sort the shorts. and at this time i can not tell if it works yet, but i like every one else is keeping my finger crossed.
Response from INNOVO· Jun 11, 2019
Dear Julie Meens, Thank you for leaving a review, we really appreciate your feedback. I am sorry to hear that you are not happy with the sizing of your INNOVO®. We do have smaller shorts, size XS available, so if your current shorts aren't working for you we can arrange a size replacement. However please note that size XS is recommended for a UK size 2-4 and we normally recommended you opt for the larger size if you're between sizes, so this size may be too small. If you would like to give us a call, we will be more than happy to discuss this with you. To get in touch you can contact us on 0800 028 5687 or alternatively you can send an email to [email protected]. Kind regards, Therese
customer
Posted
5 days of wearing these and I'm on max strength and no longer leak when I walk, I can now also practice my pelvic floor squeeze when I drive its amazing. Day 6 they have fault code 6 constantly help
Response from INNOVO· May 13, 2019
Dear Customer, I am sorry to hear that you are experiencing errors with your INNOVO®. If you would like to give one of our experts a call, we would be more than happy to give you some information and advice to get this sorted out for you, because INNOVO® really is helping to change lives. Kind regards, Therese
