Great
536 reviews
GardynHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2025, Gardyn collects verified customer reviews through Bazaarvoice. Trustpilot reviews reflect earlier customer experiences prior to product and service improvements.Transform your health and home with Gardyn! Our innovative vertical hybriponic system makes growing fresh, organic produce easy and convenient—right in your own space. Enjoy the benefits of nutrient-rich vegetables, herbs, and fruits that boost your immune system and improve overall well-being. Perfect for busy lifestyles, Gardyn empowers you to take control of your health while reducing your environmental footprint. Discover the future of wellness and sustainability, visit myGardyn.com today and start growing a healthier, happier life.
Gardyn (mygardyn.com) has 536 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 36 reviews with 3 stars · Clear filters
Tamara S.
Posted
Several of the pods did not sprout, and they will only replace if you have the membership.
Response from Gardyn· Jan 5, 2022
Hi Tamara, we are sorry to hear that some of your ycubes didn't sprout. We actually replace them in the first 30 days for both members and non-members :). Please reach out to [email protected] and we will be happy to get new ycubes sent to you! Happy Gardyning.
Paul H.
Posted
It can be a fun hobby, but it’s expensive and much more work than the website would have you believe. You have to clean and change the water monthly, trim roots, thin out the plants, move them between the garden and the greenhouse as needed, add and experiment with not included additives like hydrogen peroxide, etc. The plant food they recommend can burn the leaves of some plants so many users use the food from another company… It was just not as set it and forget it as I thought it would be - especially at the high cost. The light is insanely bright so be prepared for it to alter your home significantly. Lastly the cameras don’t really serve a purpose and there is still no timelapse feature on the app.
Gail B.
Posted
Your survey system is a joke. It erased everything I wrote because it took me to a page to sign off any liability. Worthless! Your support failed to even try to answer my issue.
Response from Gardyn· Jan 4, 2022
Hi Gail, it appears that once we received your email, support reached out to you shortly after about how to refresh your water tank. By your follow-up response, we see that you are actually experiencing trouble reconnecting to your water schedule. We have reached out to support to get in contact with you so we can resolve all issues! We hope to get you back on your gardyning journey as soon as possible :). Thank you so much.
Kevin R.
Posted
I love my Gardyn, but have been disappointed by the guidance offered from Kelby or Gardyn. How much fertilizer? What to trim and how, when to add fertilizer (initially said after 10 days, but been a MONTH and you have not told me to add)? Etc etc. essentially no guidance. The extra “perks” of the membership nearly doubled the cost, but DEFINITELY not worth it! I get more advice in the Gardyners Facebook page!
Response from Gardyn· Jan 2, 2022
Hello Kevin, we are so sorry you have been dissapointed by your membership experience, but we are glad that you have found the Facebook community to be helpful. Thank you for reaching out to us with these questions. We just recently sent you a note with answers and guidance. Please take a look soon!
John H.
Posted
Good product, customer support is lacking.
Response from Gardyn· Jan 4, 2022
Hello John, We are so sorry to hear that you are disappointed. Our Customer Support team works hard to make sure that we help each and every person, so sometimes this can mean longer waiting times than expected. Please always feel free to reach out to our team in the future, as we are eager to help improve your Gardyn experience!
Connie M.
Posted
I like the Gardyn. I would give it 5 stars if I could reset it and if it didn't cost so much. I had to shut my Gardyn down for a while and now my app doesn't line up with the pants. I recently learned of another tower garden that I would have purchased had I seen it first. You never change the water and there is a ph balance checker and correcting solution.
Response from Gardyn· Oct 14, 2021
Hello Connie, we are sorry that the Gardyn does not have all of the features you desire! Thank you for your suggestions on how we can better improve Gardyn's technology, we always appreciate feedback and will pass this along to our development team. We understand that the Gardyn is a significant investment and that not having all of the desired features can be frustrating but our team is listening to valued Gardyners like you.
J F.
Posted
I wish I had known about the algae everywhere as soon as you plug a pod into the Gardyn. Or the gnats. And the spider mites. I thought I had done something wrong until the Facebook communities were basically all full of customers voicing the same concerns. It's a fun project but overpriced and they should make the monthly rate substantially less for the value it actually offers.
lat
Posted
When I pay over $500 for something, I expect to have free support for at least one year after purchase. I paid $800 for Gardyn and got one month free support. If I want to continue support, that is $30 a month. That is the biggest disappointment. If the purchase included free support for a year (no seeds included), this would be a five star review.
Response from Gardyn· May 11, 2021
Hi Lat, we're so sorry that you're upset with your Gardyning experience. Our support team is available 7 days a week to answer questions and address concerns regarding your device and overall experience. Our chat hours are from Monday to Saturday between 10AM-5PM and we also offer a phone call appointments for further assistance. Unfortunately, membership is not included when you purchase the Gardyn by itself which features Kelby, the Gardyn's Smart Assistant, monthly yCubes and customized advice from our Plant Experts. We value your feedback and will be passing it along to our team for further review.
