Reina R.
Posted
In order for me to read I have to lift…
In order for me to read I have to lift my head.
Poor
789 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My Eyelab carries more than 2,000 designer eyeglasses for less. Get 2 pairs of eyeglasses for $59.95, free eye exam included. Find a location near you!
My Eyelab (myeyelab.com) has 789 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
Showing 18 reviews with 3 stars · Clear filters
Reina R.
Posted
In order for me to read I have to lift my head.
customer
Posted
I’m not sure if my prescription is full accurate. One of my lenses is very blurry
Response from My Eyelab· Feb 3, 2019
Hello We appreciate you making us aware of this situation, please send us a message to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
for your O.
Posted
The process to check out was too long. Glasses of sale were not the best looking.
Response from My Eyelab· Feb 3, 2019
Hello thank you for your comments on your recent visit. We deeply regret the experience you had with our team and can be assured the feedback was shared with the appropriate department and team members.
Pierre P.
Posted
Took way too much time. Product is OK
Response from My Eyelab· Dec 21, 2018
Hello Pierre P We understand your disappointment and apologize for any inconvenience that this may have caused you. We value your opinion and we will share it with our regional manager for training purposes.
customer
Posted
Honestly the process was seem less but I prefer to go to a place where I’m seen by an optometrists. I was directed to a room where a virtual person directed my eye exam.
Response from My Eyelab· Dec 12, 2018
Hello We apologize for all the troubles you have gone through in our store. Truly not our intention. We strive to always have our patients 100% happy and it is unfortunate this did not happen with you. We value your opinion and we will share this feedback with our regional manager for training purposes
James
Posted
The customer service was out standing, But the glass frames are not good. my main pair keeps falling down on my nose. I have to push them up about every 2-3 min. I have gone back and had them adjusted, still no good, the second pair for the computer, fits like a glove. but it is hard to focus. I probably will not be using My Eyelab next year. Too bad, because the prices are great. Remember that old saying, "you get what you pay for".
Response from My Eyelab· Nov 14, 2018
Hello James We appreciate you making us aware of this situation. We value your opinion and we will share this feedback with our regional manager for training purposes. Please send us your information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
customer
Posted
Did not get contacts until I called 6 weeks later and they said it wasn’t in the system.
Response from My Eyelab· Nov 14, 2018
Hello We understand your disappointment and apologize for any inconvenience that this may have caused you. We value your opinion and we will share this feedback with our regional manager for training purposes.
customer
Posted
Had to push to get advertised price; both pairs of glasses are as expected
Response from My Eyelab· Nov 30, 2018
Hello We strive to always have our patients 100% happy and it is unfortunate this did not happen with you. We value your feedback and we will share it with our regional manager for training purposes.