DISH Network CorporationReviews of mydish.com

Contacted Dish about my 86 year old mother's bill which is $156.36 per month. Which is outrages for a person on a fixed income and lives alone. Customer service reps have NO IDEA what the differences are between their own receivers (Hopper, Hopper/Sling, Joey, Super Joey, Joey2.0) it is totally ridiculous. Called to obtain this information and the rep hung up on me and never called back. I will be disconnecting all receivers and moving her to another provider. Absolutely horrible!!!

I was a loyal customer of Dish TV for 15 years. We had issues with dish service only about 4 times. Mainly due to their equipment failure over the years. Dish sent technicians to our house to trouble shoot the problems. The tech said our original equipment is out dated and should be upgraded. The tech got authorization from his supervisor to replace the equipment. Got the equipment no problems. The tech removed all the old equipment and replaced it with the new. The last 4 years of our service we were on an annual contract for the price negotiated roughly $84 a month. Our issue this past year is they raised the rate to $138 and we decided to end our contract on the date specified by our contract. I made contact with CS and expressed our desire to cancel. Well, we went back & forth about them lowering the price again. After not coming to an agreement we proceeded to cancel. The major problem that we encounter was they still had the old equipment that the technician picked up and replaced still on our records. They wanted to charge us $2470 for the cost of this equipment that had been replace 7 years ago by their own technician on orders from his supervisor. We all know DISH would never allow us to keep 2 sets of their equipment without them asking about it for over 7 years. After dealing with them for over a week trying to get that resolved, we finally started the return process. Let me give you some advise. If you cancel your service, pull your current contract and read it over. Then, video you packing their equipment in their provided box showing everything you put in and then seal it. Also, video tape yourself going to the shipping location and handing it over to them. Get a receipt and keep it for at least a year or more. Proof of the return is golden. I will never return as a DISH customer ever again. Not because of the service, but the prices are not in line with their competitors for the same or better service. Plus the very poor predatory customer service from the beginning to the end. Customers should never have to go through the BS these companies put them through. Contracts are a thing of the past anymore. Think twice about dealing with them and any like companies. We cut the cord and have more TV channels of what we like instead of all the nothing channels DISH provided. Starlink has put a huge major dent into DISH's monopoly for rural areas. No longer need a satellite dish on your house or in your yard anymore. DISH is near bankruptcy soon and that fault is their own. If someone ask me about weather they should get DISH. My response would be RUN. Hope my experience helps other make a good decision in the future.

My wife signed up for service and put the account under my name. After 4 months, I could not justify paying so much money for inferior programing! They packaged so many garbage channels: Fox News, Comet, Cozi, E!, Home Shopping Network, ion, and many more. I cancelled and sent the receiver and hardware back. Their customer service was very rude, and they tried every trick to keep me from cancelling. My wife was very sick at the time, and I was travelling overseas quite a bit due to my job. After my wife passed away, I discovered that they had sent my account to collections for an early termination of service that I did not agree to. I did not find out about it until 2 years later. Customer service was very rude again! I did not sign up for their service, and I was in a grieving state. I just did not care to deal with them, so I paid it to get it off my credit report; however, it stayed there for 7 years! Dish is a horrible company with overpriced and inferior programming and very rude customer service! Stay away from them.

Transferred from Direct TV to Dish Network in November of 11/2023, went on their web site and request the $300.00 gift card after my first bill was paid. Paid my 2nd bill and 3rd bill called in February 2024 and was told that I did everything right and should receive my gift card by 2/21/2024. Nothing, no email, no text, NOTHING regarding that this information was not provided to me.I have call 5 times and the last person I spoke with on 3/6/2024 her name was Anna in the (Management Department) she ask me if we got the code?I said WHAT CODE! She said I should have gotten a code to receive the gift card, I said I did not get a code and she says I HEAR THAT ALL THE TIME....By that time it was passed the time allow to submit the code for the gift card. This is the problem, and Dish Network is playing people regarding this code and by the time they give you this information to redeem the card it is to late. I will be contacting the Better Business Bureau regard this scam. SAME ON YOU DISH NETWORK! Least I know I did everything right. Please Dish Network, Do the right thing and pay what was advertised and offered.

I had a great cellular service company (Ting Mobile) that DISH Network Corporation took over and ruined. DISH has poorly trained, ill-informed, underpaid and overworked customer service representatives overseas. DISH takes most of your hard-earned money for their yachts and mansions and servants, and pays their customer service representatives only pennies to help you with your problems that DISH has caused. I've made four requests over the last four days, spending hours of my time trying to get DISH to unlock my phone, which I purchased outright and should not have been locked in the first place. (added 12/17/25) They finally unlocked it, but what on ordeal.

Switched from Directv to Dish under their 3 year price freeze gaurantee and a $300 gift card. All I had to do was submit recent Directv bills. So I uploaded 6 months of Directv bills. The actual bills. So nothing happens except a lot of phone calls to Dish and at first they said upload your bills. I asked how. They said click on the upload your bill link. No link so many calls later and online chats finally a link. So I upload the bills. This was December 2023 since I became a customer . Today is March 23 2024. Lots of calls and finally when I log on 2 months later I see a message that as soon as I pay my first Dish bill they will send the $300 gift card. So my first second third fourth bills paid. Still no gift card. Today I contact Dish via chat ( they have no public email address ) . In the chat they send me a message that the subscriber did not supply a valid method of proving he came to them as a Directv customer. So I ask the chat person " I sent 6 months of Directv bills " I sent the bills. What better proof of being a ex Directv customer than the bills. " So I advise the Dish chat person I am recording the chat. He tells me the best I can do is take a screen shot. So I recorded the whole chat and told him I believe Dish has voided their own agreement. He told me they will let me re-upload the Directv bills. I am not the first person to go through this with Dish. I am reading many of the same complaints. Bad business. Dish is just a non pay. They are not paying this bill. Robert Flynn Charleston SC

Like other reviews here I was promised a gift card for switching from directtv to dish after i paid my first month bill. after two months I called and they said i need an offer code that i was given when i signed up. I was never given an offer code. What a scam. And when you read reviews other people who took time to write a review did not get their gift card. Do not believe their offers!!

After 6 years with Dish my control box completely died. I got a new one and after one month they are saying that it is obsolete. They pretty much forced me to agree to their Hopper which I didn't want. Since all except one of the people I have talked to speaks broken English, I couldn't understand what they were saying. When the technician came to install he informed me that I would have to sign another TWO YEAR contract and my monthly rate would be $20 higher. I did understand that she said my charge would remain the same. I've put up with poor service for far more time than is reasonable! Turns out that my old TV's are not compatible and in order to install the Hopper I need to go to best buy and purchase three new parts. Then reschedule for something I do not want, can't afford and was given information that was not true. So I still have the one month old control box, a new remote that is supposed to operate TV # 1 but operates the living room and the bedroom. The second TV changes with the one in the living room. The Hopper installer was great. He tried to get it to program the way it previously did but since they were supposed to send me remote number one but sent number two it won't work. So I have two #2 remotes and both TVs change with the living room I am paying too much. So when the one month old control box completely shuts down, I will decide what to do then. Until that happens I will just have to put up with it like it is. I hate calling Dish because I have been treated very rudely and/or cannot understand a word they are saying. One of them was living in Nicaragua!