Excellent
102 reviews
MyArrivalHonesty, pricing, process and quality scores appear once 5 customers have rated them.
MyArrival.com is an independent online intermediary that helps travelers worldwide with arrival cards and traveler/customs declarations.We make the application process simple through clear, user-friendly forms, multilingual support, guided applications, verification checks, priority processing, and early submission where available. Early submission helps many travelers arrange their travel documents well before departure.Every customer receives a secure account where travel details and completed applications are safely stored. For future trips, previously entered information can be reused, making new applications much faster and more convenient.Our goal is to save travelers time, reduce mistakes, and provide reliable customer support throughout the entire application process.
MyArrival (myarrival.com) has 102 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 83 reviews with 5 stars · Clear filters
David O.
Posted
Site was pretty easy to navigate. Be sure to have all your travel information ready.
Response from MyArrival· Oct 12, 2026
Hi David, We’re glad you found the website easy to navigate! Having your travel details on hand is indeed a helpful way to make the application process quicker and more convenient. We appreciate you sharing this useful tip with other travellers. Have a smooth journey!
John D.
Posted
Hassle free
Response from MyArrival· Oct 7, 2026
Thank you for your feedback! We’re delighted to hear that your experience was hassle-free and smooth. We appreciate you choosing MyArrival and taking the time to share your experience. Safe travels! ✈️
CM
Posted
User friendly and response time was almost immediate
Response from MyArrival· Oct 6, 2026
Thank you for your kind feedback! We’re delighted to hear that you found the process user-friendly and that our response time met your expectations. We always aim to make the experience as simple and smooth as possible while being there quickly when you need us. Thanks for your review, and we wish you safe and pleasant travels! ✈️
Carol
Posted
Love that I can do this all online and after the first time you complete it, it saves most of your information for future use.
Response from MyArrival· Oct 5, 2026
Thank you so much for your lovely feedback Carol! We’re glad to read that you enjoy the convenience of completing everything online and that saving your information makes the process even easier for future applications. We’re always looking for ways to make the experience as simple and convenient as possible, so it’s great to know these features are helpful. Have a smooth journey and a great trip Carol! 😊
Gary
Posted
In one year, the user interface is so much better and easier to use. Great job improving the user experience.
Response from MyArrival· Oct 5, 2026
Thank you so much for your kind words Gary! We’re delighted to read that you noticed the improvements to our user interface and found the experience easier and more intuitive this time around. We’re constantly working to make the process as simple and user-friendly as possible, so it’s great to hear that the improvements are making a difference. Thank you for choosing MyArrival again! 😊
David
Posted
My application for two My Arrival Cards was forwarded approximately 8 weeks ago with payment. The applications were "still progressing" I hadn't heard anything until I sent a message stating my concerns for our trip with less than 48 hours before departure. Within 2 hours I had received a reply stating they had been finalized, along with purchases of Visa's shortly after.
Response from MyArrival· Oct 5, 2026
Thank you for your feedback and for sharing your experience David. We’re pleased to hear that your applications were finalized in time for your trip and that our team was able to respond quickly when you reached out. We’d also like to explain why applications can sometimes remain “in progress” for a period of time. We offer an early submission service, but we intentionally process and finalize arrival cards closer to the traveller’s arrival date. This is because arrival cards can have a limited period of validity, and we want to make sure the documents remain valid and usable when you arrive in the relevant country. We completely understand that seeing an application still progressing close to departure can cause some concern, which is why our support team is available to assist and provide updates whenever needed. We wish you a wonderful trip! ✈️
Dayle H.
Posted
The use of MyArrival was seamless. I was entirely ignorant of the process and actually thought I was going on to the actual South African Revenue website, because of the way my Google search results came up. I only realised I was on a commercial website when I was asked to pay the fee which I thought was a bit steep. However, the information required for the customs declaration was clear and easy to fill and, once done, required no further input from me. All I had to do when I arrived in Cape Town was show a screen shot of the confirmation I received from MyArrival and I was waived through.
Response from MyArrival· Oct 2, 2026
Thank you for taking the time to share your experience Dayle We’re delighted to hear that you found the MyArrival process seamless and that the customs declaration was clear and easy to complete. It’s especially great to hear that, once you had completed your declaration, no further input was required and that your confirmation made your arrival in Cape Town straightforward and hassle-free. That’s exactly the kind of experience we aim to provide. Just to clarify, MyArrival is an independent intermediary that provides additional support and services around the declaration process. This includes urgent processing, early submission, 24/7 multilingual support, and verified checks before processing, helping travellers complete the process with greater convenience and peace of mind. Thank you again for your feedback, and we hope you had a wonderful time in South Africa!
James R.
Posted
The application process was easy when you have your passport available and the address of where you are staying. They were quick to approve.
Response from MyArrival· Oct 2, 2026
Thank you for your positive feedback James! We’re glad to read that you found the application process easy and straightforward, and that your application was approved quickly. Having your passport and accommodation details ready certainly helps make the process smooth, and we’re pleased that everything went through without any hassle. Have a smooth journey and a wonderful trip!
