My Amazon GuyReviews of myamazonguy.com

Sad to say it but I wouldn't recommend MAG for anything Amazon related. You are getting oversea workers at a HUGE markup. Nothing wrong with overseas workers, but you are going to over pay big time with poor account management.

I wish I would've read the employee reviews before I even started engaging with MAG. They treat their employees horribly and it shows in their performance.

They destroyed my product, after their work I lost sales of a good selling item and finally Amazon closed the listing. They always tried to push me to sign a contract with them for full service. Will never do that after one worse experience with them!

I would give MAG negative stars if I could. I had terminated my contract end of 2022 and recently got an invoice for 04/2023. They were for ads that were still running even though MAG had informed me the product page and everything has been turned off. When I reached out both their reps (Trustpilot just so happened to inform me days later that I cannot include someone else's personal information in my review such as names and yet I see the staff members in questioning mentioned in other "positive reviews" - how convenient..) said there was nothing they could do and said word for word "All client records are removed from our system after 90 days of ending the contract." I have never heard of a company completely deleting all information about a client and not archiving it. I would have even understood if it's been a year or two, but not 90 days. Each time I asked for help and provided the necessary documents the responses I got were "Unfortunately, we would be unable to do any additional work on your account as we are not contracted with you.....We wish you all the best....mag has no further responsibility to the account.....I do not have any additional information to provide..... I apologize." They claim they cannot help, but it really comes down to them not owning up to their mistake and that they simply forgot to turn off all the ads. When they said this was my responsibility I couldn't believe it. What was I paying MAG for this entire time if not to make sure everything was executed properly? So then I asked if it was my responsibility then how come 25 out of the 27 ads were turned off correctly? Shouldn't all 27 be active for me to turn off? They couldn't even answer that. I rarely leave reviews because even when I'm dissatisfied I leave it alone, but this was extremely frustrating and unprofessional and had to do with my finances. Do not hire MAG unless you want your money to go to waste and receive mediocre service. I would send detailed emails inquiring about what exactly happened with my money and their responses shows the lack of effort or care from their team. Short and cold responses because they truly do not care and are a joke. For example I had emailed the following- "Hi (Staff member who cannot be named), So you’re telling me MAG deletes all client’s information after 3 months? What happens if a client wants to reopen their account - they would have to go through the tedious setup process again? This just seems ludicrous to not archive this sort of sensitive information. Basically if clients have issues after they’ve parted ways with MAG the automatic response is “sorry we cannot assist you further because you are no longer paying us”. At this point I’m not even concerned about asking for a credit or refund of any sort. I simply want to know who was responsible for turning on/off the ads and why 2 ads remained running and 25 were paused. This information does not require a deep dive into our now deleted account, but more so asking who forgot to turn off all the ads. I would like to assume MAG has an off-boarding protocol/checklist. If you have an explanation why 25/27 ads were paused correctly and 2 were left running for months please let me know as there seems to be no logical reason. Best, (Not even allowed to place my name here but you can see it in the posting....)" To this long inquisitive email he responded with- "(My name), Yes, the process is as I described. Thanks" Also love how the CEO or a member of their team never fully admits or apologies for their mistake on these reviews. Even in a YouTube video I found them explaining why the negative reviews are unreliable or unjust. It's literally them pointing out how they cannot locate the account (obviously because MAG deletes everything after 90 days of offboarding) or them defending themselves by holding onto one small key information they have on each 1 star rating on here. Wonder what they'll respond with for my negative rating. You can't even comment back on their response on here...so it has not been a year and if anyone needs coaching it's your staff. Update: 5/23/23 - since my initial review MAG has flagged me three times and removed their reply. They tried to take my review down but it got verified instead :) 7/28/23 - the only reason I'm responding is because I got an email notification about your butt hurt response 2 MONTHS later. You're the one who must still be bothered haha. Also, check your facts dude, Karen is a pejorative term used as slang for white woman...I'm Asian and we fired you LOL!

Terrible service. I contracted them to help me with brand registry. They provided terrible advice, firstly completely missing an already registered brand that could stop mine going ahead, then advising I file again using my logo, which was also rejected. The process took more than a year, and I needed to file a third time with no guarantee I’d get registration. Don’t waste your money. Seems like a reasonable fee upfront but you will spend way more money and time due to the poor advice provided. And yes, they offered to refile my application, which would make this the third application, with no guarantee that this will go through. My expectation in paying for this service was that a check would be made upfront to avoid this whole issue but that advice was sadly never given. I also responded to that email at the same time as writing this review, asking for more information, and still have not received a response.

don't use them for management and creative and PPC, basically, they suck at everything. I love the fact that he knows well everything in the Amazon but somehow nothing is implemented in his business. his workers are very basic knowledge and not helping you find solutions, what got me completely off is their creatives they are worse than Fiverr for 10 dollars and that is with paying top dollar plus revenue share. I am embarrassed for this company, I have lost tons of money cuz of this company. the 2nd after amazon. lol I think they are very busy growing the agency and not busy making sure that their clients stay with them. I feel bad to write it I know how hard it is for a business to get a bad review, but. I really feel that amazon businesses have enough stress and the experience with them was so bad and, he is like the biggest in this space I was sure I am in the best hands so I really have to say for other sellers don't use them. I am sorry

They are the ones WITHOUT integrity and breaking their promise! Terrible Experience!!! NOT recommended!! We found them for the brand name change on Amazon. It took longer time than what we were told. Due to the xmas season, we confirmed with them to pause and complete the campaign in Jan 2023 with a handling payment. We were so shocked when they told us they cannot keep their offer and need us to place a new order again when we contacted them after xmas. Unbelievable!! So Terrible! The boss is scammer! In addition, they are not that skillful in brand name change. Find someone else to do it for you. Hope our terrible experience can help you to avoid them!

Extremely disappointed with how they handled my case. I paid over $2,000 to get my Amazon account reinstated, and they guaranteed that they will continue working on my case until they get my account back. That's what they stated on their website. At first, I picked a specific individual from their team who was more experienced than the others. They agreed to the term at first, and it seemed like the person was working on my case. Then a couple of weeks later, they assigned me someone who wasn't as experienced. After a number of rejections by Amazon, I asked what we should do as a next step. Then someone with a poor business attitude replied back that they will stop working on the case unless I pay them an additional $500. I asked for a refund, and the response I received was that I could either get $500 or nothing, which really sounded like a threat to me. I argued about the guarantee of keep trying until they get any sort of success, and they just sent me a picture of the terms of service, and there it says MAG assigns 8 hours per case, and they have the right to forfeit the case after the 8 hours mark. The time and energy I used for this case and working with them were just not worth it, and these guys do not keep their promises. If you are really considering hiring them, please keep in mind that they do not keep the guarantee as they mentioned on their website, and 8 hours mark is the maximum you get for $2,000 fees. I do have all the evidence to prove it.