Alloy HealthReviews of myalloy.com

I got allergic reaction (red itchy patches on my face and neck) to the creams and requested return/refund support. All I got was no refund/no return, it’s in the policy. Hundreds of dollars just down the drain with barely used bottles down in the trash.

The probiotics are terrible. Made me so sick, bloated, gas and constipated for a week. This is not a one size fits all. Wasted money on a 3 month subscription which is required. Buyer beware

So difficult to contact when they don’t want you to cancel. They said they would reach out and contact for consent to refill but they did not, and they were impossible to get a hold of. Don’t trust this company.

After two months of issues, I have decided that their ecommerce practices are extremely shady, and their support team does not respond, nor do they have an escalation process or a phone number. The continually charge you for products you didn't want. Also, I have concerns that they are violating patient privacy standards (HIPAA) because they allow the tech support team into patient messages with the doctor, so they can see everything. Overall, this is a very sketchy company with predatory sales practices, and I wouldn't trust them at all. The added 8 products to my cart without my consent, then proceeded to process the order, and then blamed me because they said I did it. I did not. Also, you get a different support person each time and they don't read the messages. Once they start charging you it is impossible to get them to stop so I had to file a complain with my bank. Also, their website doesn't work 80% of the time. There are other companies out there that aren't so bad, so I would seriously consider working with someone else. PS - I work in healthcare compliance and patient portal development, and I assure you, it is not necessary for tech support to have access to patient messages.

Extremely hard to get a hold of support. Just be aware of this. Everything is smooth if your order is correct but if mistakes are made, they are very slow to respond. I am about to file a chargeback if I don't hear back by this afternoon. FYI - their website advertises a phone number with customer service hours of 9 to 5, however, when you call it, you get a recording that the number is now inactive and does not receive voicemails. My prediction: THEY WILL RESPOND FASTER TO THIS REVIEW THAN TO MY ACTUAL PROBLEM.

You refilled without my consent and I didn’t use or want the al-Omazing. I might have used the estradiol but not as often. Now I don’t trust you. Not being able to talk to a person is poor poor customer service. Remove me from your client list or whatever it takes.

I usually don’t write reviews however this is warranted, i ordered Alloy products and they were shipped promptly, I was given a short questionnaire and then my products were picked by a supposedly provider (MD), however after one use I started to have terrible lower abdominal pain and a slight fever then my urine got cloudy and odorous. I knew it was a UTI immediately. I stopped using the product and had to get antibiotics. I asked the company for a full refund since I was not satisfied with the results and they flat out denied my request. I think there should be more to the assessment of a person if you are prescribing medication and if the customer is not satisfied or has an adverse reaction then the company should stand by their products. Furthermore I will share with the everyone to stay safe from using products that are harmful. So I say to the public your product made my condition worse and your company is a sham!

Update…@MyAlloy, do not present yourself as if there is any communication. You have not asked for any further information from me. I have been consistently checking my email and account for any sort of response. I emailed you again, as I am requesting my money back for the shipping fee. Terrible experience so far. I was very excited about the prospect of an easy and convenient process. I paid for overnight shipping. The following day my dashboard was on “processing”. It is now 2 days later and nothing has changed. I have not received any response from their support. I have tried to contact twice. They have taken my money and disappeared.