MuukalOpticalReviews of muukal.com

I purchased 5 pair. Three are progressive and two are for reading. I was so excited when they arrived! NONE of them were the correct perscription and each of them were different in the way they were wrong!!! I will be asking for a complete refund. I will be getting on the phone today to see if the customer service works.

PLEASE READ RESPONSES to gather what the customer service is like! I didn’t and I regret it. I wrote to the company because I have a relatively complicated prescription and wanted to make sure they made such lenses. They stated they did (progressive lenses with astigmatism correction and Prisms). I kept in contact with the company, frequently needing to clarify in 2 or 3 different ways a simple concept. There was definitely a language barrier. I did need to correct them that they did not seem to add the prisms into their form (I sent them a pdf of the prescription). I had to highlight, send, and then explain what it meant 3 times, before they finally responded with that it wasn’t part of the original prescription - it was the exact file I originally sent. They finally agreed to add the prisms. I received the glasses about a week later - 2 weeks after placing order. I could not see a thing. I took them into my eye doctor and she said that they’d put 4 prisms in where it called for 1 or 2, one of the frames was completed bent, the PD was way off for 2 of them, and all 3 had the progressive in completely the wrong place, with the coatings for Blue block and the sunglass tint being put on the incorrect side of the lens. I contacted the company regarding these issues and requested a refund (they advertise a warranty/guarantee and money back). I sent them the prescription with my doctor’s notes on them as to what was incorrect. Customer service at Muukal stated that they knew the glasses were correct. They offered me $70 in the end (I’d paid over $130). If not, I would have had to send the glasses, at my expense, to CHINA, to maybe get a refund. This is my experience. The old adage about “if it’s too good to be tru, it probably is” is true here. DO NOT order from this company. UPDATE 9/26/24: Response says they were trying to work with me which is a lie. They argued with me, told me I was wrong, and then wanted pictures? I had my doctor describe in detail to them what was incorrect on the glasses - much more than a prism issue. I gave them a chance to remake or refund. They argued. Buyer beware!

I can only see clearly out of the very center of my glasses. I got progressives, and they are just terrible. UPDATE! I got a text saying that they would give me money back ONLY if I removed the review first. Their website says that they will give you 50% back If the Glasses are wrong. But it's a lie. They only offer you the refund of 50% IF you remove your review first. Very deceptive!

The prescription is wrong. My vision is worse with these than without. Same prescription as my other glasses. I've tried to reach out but I'm getting no response.

I ordered three pairs of glasses only one came in with the correct prescription. The other two One was the incorrect pair of glasses and the prescription was all off. The second pair of glasses were mangled and not the correct prescription. I don’t understand how you get one prescription out of three correct. It’s been three weeks and I have contacted them over 63 times through numerous ways to contact them and I have yet to receive reply from the company in my state. This is Fraud. I am requesting a full refund ASAP or I’m taking it to the attorney general. Not one response. I am not the only one that is having this problem. There is actually a Facebook page with over 5000 consumers complaining of the exact same problem. Not one person has received a reply back and we have called emailed commented on their Facebook page contacted them through the website called text messages and none of us have received a reply back. I want my money back info. ********** Order#22408388268

The PD on all 3 pairs of glasses was so wrong it made them unbearable. One of the prescriptions was wrong, they didn't add in the prisms I need. Customer service was rude right off the bat. I finally ended up getting them to agree to send correct glasses, but then they ghosted me and never sent anything. Edit: You said you were going to send the corrected glasses, but you didn't, I either need corrected glasses or my money back. Please respond to my customer service messages.

This company’s rebuttal to my review was totally bogus. Not only did they not refund the whole amount, plus postage reimbursement, but did not refund the$55 promised from the beginning. Their communication, when there at all, was unprofessional, hateful. they Lied about my responses, saying I “insisted” various things. The only thing I insisted upon was that they keep their word, and stand behind their printed policy.

The most awful customer service experience I have ever had with a "company" in my life! No accountably for a mistake they made and no chance of working with them! Awful!!!